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We are looking for a dedicated Learning & Development Trainer to join our team on a long-term contract basis in Overland Park, Kansas. In this role, you will design, deliver, and maintain training programs aimed at empowering employees, customers, and merchants to effectively utilize our systems. This position offers the opportunity to shape learning experiences, develop training tools, and guide users in achieving their goals.
Job Responsibility:
Develop and deliver comprehensive training programs for employees, customers, and merchants to enhance their system knowledge
Design and maintain training materials, including policies, procedures, and forms, to ensure accuracy and relevance
Conduct instructor-led training sessions and address spontaneous requests for system training
Serve as a coach and advocate during training sessions, guiding participants with empathy and support
Collaborate with internal teams to assess training needs and implement tailored learning solutions
Facilitate onboarding programs, introduce new software platforms, and promote organizational effectiveness
Create and maintain a robust knowledge base to support ongoing learning and development
Oversee day-to-day training administration, including resource management, material preparation, and tracking participation
Measure training effectiveness through metrics, performance evaluations, and course validation
Partner with cross-functional teams to enhance system functionality and improve operational efficiency
Requirements:
Proven experience in designing and delivering employee training programs
Proficiency with computer-based training tools and platforms
Strong ability to conduct engaging and effective training sessions
Expertise in adult learning methodologies and instructional design
Familiarity with creating and maintaining department-specific SOPs
Experience with instructor-led training and e-learning platforms
Proficiency in using tools like Camtasia to develop training content
Strong communication and collaboration skills to work with diverse teams
What we offer:
medical, vision, dental, and life and disability insurance