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The Learning & Development Specialist will work hand in hand with the Senior Learning & Development Manager to create and maintain a rich learning culture for all our employees. This is your opportunity to bring to life a passion for developing others both professionally & personally. This role will be primarily responsible for the following priorities while supporting our People & Culture (HR) team’s people first philosophy.
Job Responsibility:
Assist Learning & Development Manager to design and execute a compelling learning strategy to drive team member & hotel performance
Work with leadership to schedule and organize a diverse set of learning offerings annually for all levels of staff
Support the Senior Learning & Development manager in assessing learning needs, design & implementation of custom solutions, and evaluating effectiveness
Facilitate learning programs including orientation, departmental onboarding, service culture, and new manager programs
Support learning initiatives with program branding and hotel wide communications
Ensure all facets of compliance training are completed within corporate driven time frames
Attend & facilitates shift briefings to support operational learnings
Assist with Standards Testing and collating reports on a monthly basis
Work with the People & Culture department to maintain positive employee relations and assist with overall P&C functions to ensure the success of the department
Requirements:
High level of professionalism, integrity and discretion
Excellent verbal and written communication skills with strong attention to detail
Facilitation and public speaking experience
Demonstrated ability to multi-task in a fast-paced environment
Ability to connect, engage, and collaborate effectively with team members and business stakeholders
High proficiency with Microsoft Office 365 and a working knowledge of LMS
Previous experience in luxury hotel operations and/or in learning & development is preferred
Nice to have:
Previous experience in luxury hotel operations and/or in learning & development
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide