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The Learning & Development Specialist plays a critical role in supporting the design, delivery, and administration of learning experiences across the organization. This role is responsible for managing the LEAP (LMS) platform, facilitating engaging training sessions, and designing impactful learning content that supports associate growth and business performance. This position blends technical expertise, facilitation skills, and instructional design capability to ensure learning solutions are effective, accessible, and aligned with company goals.
Job Responsibility:
Serve as the primary administrator for the LEAP learning platform
Manage user accounts, roles, and access permissions
Troubleshoot technical issues and provide support to associates and leaders
Maintain system accuracy, including learner data and reporting
Manage and organize content within the LMS (courses, paths, resources)
Stay current on system updates, releases, and new features
recommend enhancements
Monitor engagement metrics and provide insights to improve participation and effectiveness
Facilitate instructor-led training sessions (in-person and virtual)
Deliver leadership development programs, onboarding sessions, and skills-based workshops
Create an engaging and inclusive learning environment that encourages participation
Adapt facilitation style to meet the needs of diverse audiences
Partner with stakeholders to ensure training aligns with business needs
Evaluate training effectiveness through feedback and performance outcomes
Design and develop learning content using adult learning principles