Learning & Development Manager

• Work with senior leadership and the people team to develop a robust learning and development strategy which supports people in developing, progressing and enhancing their careers
• Identify current and future capability needs by analysing skills gaps across CT
• Design and deliver blended learning solutions and a range of learning interventions which reinforce an inclusive learning culture and high standards
• In collaboration with the People Partnering team, oversee our approach to talent management and development which supports skills development for succession planning
• Connect all L&D activities directly to company goals and future capabilities, ensuring training supports the business strategy and improves performance
• Deliver L&D that can adapt to suit multiple audiences and their desired impact, ranging from our head office population to our Retail fleet, emphasizing a customer-centric and solutions-focussed approach
• Design and oversee all leadership- and management development programmes
• Utilise digital tools to enhance agility, create innovative learning programmes, and deliver content that’s fitting for the future of skills development
• Evaluate the effectiveness of training programs to ensure they deliver tangible results and ROI, not just attendance metrics
• Oversee the use of apprenticeships across CT, acting as the key point of contact for external providers
• Manage the L&D budget and technology (LMS)
• Source and manage third party L&D resources and suppliers as required ensuring optimal return on investment
• Ensure legislative requirements are met with compliance training reporting
• Keep up to date with learning trends, changes in learning theory and developments in learning technologies to ensure CT’s L&D offering is progressive and relevant
• Drive a culture of continuing professional development (CPD)
• Provide ongoing coaching, training and development for managers across the business
• Build trusting, supportive and collaborative working relationships with all business departments

• Demonstrable experience partnering with stakeholders to align learning initiatives with business strategy
• Experience designing and delivering comprehensive training solutions to audiences of all levels in a multi-site and multidisciplinary organisation
• Experience with LMS platforms and e-learning design tools to create modern, engaging content
• Solid understanding of learning methodologies relevant to a Retail business, and demonstrable experience implementing them to enhance performance
• Line management experience, coaching and mentoring others to develop and grow
• Proven ability of building learning frameworks for various disciplines
• Previous experience as an L&D Manager or L&D specialist
• Strong verbal and written communication skills
• Experienced and impactful facilitator
• Able to use learning content programmes such as Articulate
• Use of Microsoft Excel to a high level

Accreditation in psychometric tooling that supports self-awareness and improved team performance desirable

• Competitive salary and excellent bonus scheme
• An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
• Staff Discount from your 1st day, not just at CT but also from The White Company
• Hybrid working policy (work from the office 3-4 days per week, 14 days onsite across a 4 week period, Monday's are set days in the office)
• Charity and sustainability partnerships
• Christmas and summer parties
• CT Social Team activities