Learning & Development Manager Job at Four Seasons (Seoul)

Learning & Development Manager

Four Seasons

Location:
Korea, Republic of , Seoul

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Job Responsibility:

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success
add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction
promotes a continuous learning culture
partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Regularly benchmarks the learning function with Corporate Learning Success Levels
Markets the learning function’s programs, initiatives, and Ugenius
Prepares and produces monthly and quarterly training calendars that reflect performance gaps and learning needs
Ensures training attendance records are maintained in Workday
Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
Is an active member of the Bluewater innovation committee
Coordinates and organises programs facilitated by internal and external trainers
Attends scheduled Learning conference
Helps drive service quality assurance program
Partners with peers and superiors to determine performance gaps and learning needs
Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly
Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis
Trains managers to train their employees in the needed skills area
Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
Maintains an effective Designated Trainer (or Learning Coach) programme
Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
Bases the direction for learning on a thorough Learning Needs Analysis
Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps
Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
Facilitates service-related components of EMBARK for all new hires to standard
Facilitates and/or coaches others to facilitate Management Development Programs (MDP) and Toolkits
Is certified to deliver the STEPS program (Supervisory Development Program)
Creates and develops blended learning programs that target management competencies
Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period
Ensures every college recruit completes a structured program with learning objectives
Supports the HR department with the Top Talent program
Ensure that operations run efficiently by following standards properly so they can keep things running smoothly within your company's facilities.

Requirements:

Minimum of 3 years experience working in a managerial capacity
Experience in hotel operations, preferably Four Seasons or other service environments or
Experience in adult education or a similar environment
Experience managing in diverse cultures
Reading, writing and oral proficiency in the Korean & English language required
Requires working technical knowledge of Labor laws.
Must already possess valid work authorization in South Korea.
A university degree or equivalent experience required.

Nice to have:

Proven people & team leadership skills in a hotel environment
Excellent written and verbal communication skills to prepare, translate and deliver reports, effective presentations and to facilitate meetings
Promote a continuous learning environment that creates an atmosphere for professional development opportunities
Highest level of integrity and transparency
Working knowledge is generally learned on-the-Job or through a series of professional certifications
Requires ability to operate computer equipment including Microsoft Offices, Photoshop and Video Editing programs
Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
Apply an ethical approach to influence the outcome of situations
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
Work in a safe, prudent and organized manner.
Objective problem solving
Business acumen
Innovation and creativity
Developing others
Self-management
Requires knowledge of the ability to operate computer equipment
Ability to read and speak and write English.
Learning program within their hotel is strong as evidenced by quantitative (Employee Engagement Survey, Retention & Turnover, GES, Forbes, LQA) and qualitative data (Learning Success Level, Performance Review rating)
Demonstrated ability to successfully develop someone without direct reporting line
Previously demonstrated success and credibility in providing support on corporate projects, or at another Four Seasons property

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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