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The L&D Manager delivers workplace learning, performance improvement programs and engagement initiatives to best achieve long-term business success. This position adds value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction. This position requires regular coaching skills and the ability to build and maintain confidence and credibility with employees, supervisory and managerial staff.
Job Responsibility:
Plan, coordinate and facilitate training sessions identifying staff development needs at an individual & group level
Ensure department training goals are set and achieved and act as an objective third party in counseling, problem solving or conflict situations where learning issues are involved
Evaluate and communicate the effect of training programs and initiatives through measuring results and monitoring behavioral change
Regularly coach and develop Designated Trainers and Managers in their role and responsibilities and analyze service gaps to improve service levels
Work alongside the Director of People and Culture and senior management to determine performance gaps and learning needs
Regularly benchmark the learning function with Corporate Learning Success Levels and market the learning function’s programs, initiatives and Four Seasons Learning
Create and adhere to an annual budget for all training programs, initiatives, and learning resources
Maintain training attendance records and employee records (both electronically and hard copy files) adhering to corporate guidelines and local laws
Assist with other areas of People & Culture when needed, actively contributing to the deployment of P&C strategy and engagement plan
Requirements:
Relevant academic education or equivalent experience
A minimum of 3 years’ experience working in a managerial capacity
Knowledgeable about hotel operations or other luxury service environments and experience in adult education
Excellent communication skills, as well as personal presentation and interpersonal skills to work with cross-functional teams
Dynamic and inspirational personality
Strong work ethic, confidentiality and well-developed organizational and planning skills
Influencing and leadership skills are a must
Advanced computer skills and basic budgeting, accounting and financial management
Current on industry trends affecting workplace learning
Reading, writing and oral proficiency in the Italian and English language
What we offer:
Competitive Salary and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for business attire clothes