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Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Job Responsibility:
Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success
add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction
promotes a continuous learning culture
partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence
Requirements:
Minimum of 3 years’ experience working in a Learning & Development in a managerial capacity
Experience in adult education or a similar environment
Experience in hotel operations, preferably luxury hospitality or other service environments
Experience managing in diverse cultures
Excellent communication skills
Facilitation skills
Instructional design skills
Strong analytical and critical thinking skills
Coaching skills
Influencing skills
Adult learning styles and principles
Needs Assessment methodologies and learning needs identification
Learning technologies, such as e-learning options and distance learning
Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
Project planning tools and processes
Communication and influencing strategies
Basic budgeting, accounting, and financial management
Current on industry trends affecting workplace learning
What we offer:
Competitive Net Salary in a Tax-Free Environment
Housing provided by the Hotel
Transportation Allowance
30 days’ vacation
10 days Public Holidays per year
Paid home leave tickets
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons