Learning & Development Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Responsible for effective training to achieve desired business results. Focuses on topics like product knowledge, company philosophy, customer service, and leadership skills. Conducts needs assessments, designs, develops, and delivers training programs. Measures the effectiveness of these programs to ensure return on investment.

Job Responsibility:

Promotes and informs employees about all training programs
displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
helps employees identify specific behaviors that will contribute to service excellence
ensures employees receive on-going training to understand guest expectations
uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
meets with training cadre on a regular basis to support training efforts
observes service behaviors of employees and provides feedback to individuals and/or managers
monitors enrollment and attendance at training classes
meets regularly with participants to assess progress and address concerns
partners with operational leaders to assess if employees demonstrate effective technical and leadership skills
reviews comment cards, guest satisfaction results and other data to identify areas of improvement
measures transfer of learning from training courses to the operation
ensures adult learning principles are incorporated into training programs
ensures all training and development activities are strategically linked to the organization’s mission and vision
identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
makes any necessary adjustments to training methodology and/or re-trains as appropriate
aligns current training and development programs to effectively impact key business indicators
establishes guidelines so employees understand expectations and parameters
develops specific training to improve service performance
drives brand values and philosophy in all training and development activities
incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
participates in the development of the training budget as required
manages budget in alignment with Human Resources and property financial goals
manages department controllable expenses to achieve or exceed budgeted goals
utilizes P-card if appropriate to control and monitor departmental expenditures

Requirements:

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the human resources or related professional area
certified trainer
4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
certified trainer
no work experience required

What we offer:

Equal opportunity employer
inclusive work environment
focus on diversity and non-discrimination
global connection within Sheraton community

Additional Information:

Job Posted:
June 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Learning & Development Manager