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The Learning and Development Lead, Care Management is responsible for designing, implementing, and evaluating training programs to enhance competencies and professional growth within MHC’s Care Management team. This role collaborates with leadership to assess learning needs, develop educational strategies, and ensure training aligns with best practices, regulatory requirements, and value-based care principles. The Learning and Development Lead will oversee training operations, lead cross-functional initiatives, and drive continuous learning to improve patient outcomes and care coordination.
Job Responsibility:
Training Program Development & Implementation: Develop and implement comprehensive training programs to enhance care management competencies and support professional development
Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements
Learning Needs Assessment & Strategy: Collaborate with leadership to assess staff learning needs and develop targeted training strategies
Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics
Operational Management & Compliance: Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development
Ensure training content meets accreditation standards, regulatory compliance, and organizational policies
Cross-Functional Collaboration & Leadership: Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals
Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills
Performance Improvement & Innovation: Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement
Implement innovative learning methodologies, including digital learning platforms and simulation-based training
Other Responsibilities: Ensure compliance with corporate training policies, safety regulations, and nursing practice standards
Stay informed of industry trends, best practices, and advancements in nursing education
Comply with all Corporate Compliance policies, practices and procedures
Responsible for attending all mandatory in-services, continuing education and annual health requirements
Report all unethical activities to supervisor, Corporate Compliance Officer, Values Hotline number or Human Resource Director
Comply with all OSHA and safety policies, practices, and procedures
Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned
Provide leadership to others through example and sharing of knowledge/skill
Follow all policies and procedures set by the Agency
Requirements:
Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Social Work, or a related field
Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles
Strong understanding of care management principles, value-based care models, and adult learning methodologies
Excellent communication, leadership, and problem-solving skills
Strong understanding of clinical operations and healthcare quality metrics
Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Cell Phone
Leadership Skills
Team Oriented
Interpersonal Skills
Customer Service Internal & external customer service indicative of mutual respect & trust
Joint Commission Competencies: Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers
Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment
Appropriate use of Therapeutic Options De-escalation and Restraint
Appropriate Triage Disposition for supported by clinically based rationale
Professional and complete communication and coordination of care
Appropriate use of Therapeutic Options De-escalation
Actively participates in consultation process
Maintain timely availability for calls through appropriate logging in and logging out
Establish further care by scheduling and completing follow up calls
Complete all clinical documentation in specified time periods
Complete all Crisis Management System documentation in a timely manner
Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team
Demonstrates appropriate infection prevention and control through proper hand hygiene
Demonstrates evidenced informed practice related to substance use disorders
Demonstrates evidenced informed practice related to clinical care of children and youth
Nice to have:
Master’s degree preferred
Experience in developing and implementing training programs in a healthcare setting preferred
Experience working within behavioral health or mental health settings is a plus