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Learning & Development Lead, Care Management

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Location:
United States , Nashville

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Category:

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Contract Type:
Not provided

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Salary:

80000.00 - 120000.00 USD / Year

Job Description:

The Learning and Development Lead, Care Management is responsible for designing, implementing, and evaluating training programs to enhance competencies and professional growth within MHC’s Care Management team. This role collaborates with leadership to assess learning needs, develop educational strategies, and ensure training aligns with best practices, regulatory requirements, and value-based care principles. The Learning and Development Lead will oversee training operations, lead cross-functional initiatives, and drive continuous learning to improve patient outcomes and care coordination.

Job Responsibility:

  • Training Program Development & Implementation: Develop and implement comprehensive training programs to enhance care management competencies and support professional development
  • Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements
  • Learning Needs Assessment & Strategy: Collaborate with leadership to assess staff learning needs and develop targeted training strategies
  • Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics
  • Operational Management & Compliance: Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development
  • Ensure training content meets accreditation standards, regulatory compliance, and organizational policies
  • Cross-Functional Collaboration & Leadership: Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals
  • Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills
  • Performance Improvement & Innovation: Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement
  • Implement innovative learning methodologies, including digital learning platforms and simulation-based training
  • Other Responsibilities: Ensure compliance with corporate training policies, safety regulations, and nursing practice standards
  • Stay informed of industry trends, best practices, and advancements in nursing education
  • Comply with all Corporate Compliance policies, practices and procedures
  • Responsible for attending all mandatory in-services, continuing education and annual health requirements
  • Report all unethical activities to supervisor, Corporate Compliance Officer, Values Hotline number or Human Resource Director
  • Comply with all OSHA and safety policies, practices, and procedures
  • Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
  • Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
  • Participate in proactive team efforts to achieve departmental and company goals
  • Perform other duties as assigned
  • Provide leadership to others through example and sharing of knowledge/skill
  • Follow all policies and procedures set by the Agency

Requirements:

  • Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Social Work, or a related field
  • Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles
  • Strong understanding of care management principles, value-based care models, and adult learning methodologies
  • Excellent communication, leadership, and problem-solving skills
  • Strong understanding of clinical operations and healthcare quality metrics
  • Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives
  • Valid Tennessee Driver’s License
  • Acceptable Motor Vehicle Report (MVR)
  • Acceptable Criminal Background Investigation
  • Cell Phone
  • Leadership Skills
  • Team Oriented
  • Interpersonal Skills
  • Customer Service Internal & external customer service indicative of mutual respect & trust
  • Joint Commission Competencies: Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers
  • Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment
  • Appropriate use of Therapeutic Options De-escalation and Restraint
  • Appropriate Triage Disposition for supported by clinically based rationale
  • Professional and complete communication and coordination of care
  • Appropriate use of Therapeutic Options De-escalation
  • Actively participates in consultation process
  • Maintain timely availability for calls through appropriate logging in and logging out
  • Establish further care by scheduling and completing follow up calls
  • Complete all clinical documentation in specified time periods
  • Complete all Crisis Management System documentation in a timely manner
  • Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team
  • Demonstrates appropriate infection prevention and control through proper hand hygiene
  • Demonstrates evidenced informed practice related to substance use disorders
  • Demonstrates evidenced informed practice related to clinical care of children and youth

Nice to have:

  • Master’s degree preferred
  • Experience in developing and implementing training programs in a healthcare setting preferred
  • Experience working within behavioral health or mental health settings is a plus
What we offer:
  • Medical Insurance/Prescription Drug Coverage
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Basic Life and AD&D Insurance
  • Short- & Long-Term Disability
  • Supplemental Life Insurance
  • Cancer Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • 403b - Retirement Plan
  • Calm App for medication and mental health
  • Gym membership discounts

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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