Learning Development Lead - Business Operations

• Lead comprehensive, hands-on training programs for new General Managers, covering all operational, team leadership, and customer experience areas
• Ensure training content aligns with company SOPs, safety regulations, financial management, and service delivery standards
• Facilitate classroom and on-deck (poolside) learning sessions, role-playing scenarios, and evaluations
• Serve as the primary mentor and direct report for new GMs throughout the training cycle
• Provide continuous coaching, performance feedback, and leadership development
• Assess trainee readiness and support seamless transitions into the GM role
• Travel to swim school locations as needed to support new GM onboarding
• Collaborate with district managers and local teams to provide in-person training, guidance, and transition support
• Contribute to the ongoing improvement of training materials, manuals, and checklists based on field experience
• Provide feedback to the L&D team on program effectiveness and suggest enhancements
• Track trainee performance and progress against key milestones
• Deliver weekly progress reports and final readiness evaluations to senior leadership

• 3–5 years of leadership experience, preferably in swim school operations, retail, fitness, hospitality, or education sectors
• Prior experience as a General Manager or multi-site manager strongly preferred
• Demonstrated experience in training, mentoring, or team development
• Strong interpersonal skills with the ability to lead, motivate, and inspire new managers
• Excellent verbal, written, and presentation skills
• Willingness to travel regularly across assigned regions
• CPR/First Aid certifications preferred (or willingness to obtain)

Passion for youth education, swimming, and safety is a plus

• Paid Training
• Flexible Schedules
• All Are Welcome
• Make Waves...In Your Community
• Make Waves...In Your Career
• High Fives & Tropical Vibes
• Going for Gold
• Grow with Goldfish