Learning & Development Coordinator, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Brisbane

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

To assist in the administration of the Human Resources department while also overseeing the major aspects of training, human resources operations and Workplace Health and Safety. Work closely with the Human Resources Manager to establish a relevant, achievable, and rewarding training and education program for the hotel's internal customers.

Job Responsibility:

Ensures employees receive ongoing training to understand guest expectations
Participates fully in meetings, clinic hours and webinars hosted by the continent Learning team
Understands role and functionality of the digital learning platform, assignments and reporting capabilities
Stays current on learning technology enhancements and new learning program launches
Coordinates required onboarding and training programs, including identification of participants and periodic follow-up for completion, when appropriate
Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge
Monitors enrolment and attendance at training classes
Log attendance within the associate record
Verifies that management and non-management training programs are conducted in accordance with standard operating procedures
Delivers brand-specific training to improve service performance
Demonstrates mastery of brand acumen for the brand, supported by understanding brand pillars, modelling the behaviour, and holding others accountable
Coordinate the implementation of the hotel's individual and departmental training plan
Develop and conduct training activities to meet the identified needs and obligations of line-level associates
Coordinate the issuance of certificates for completed training and update individual associate records (personnel files)
Oversee the coordination of the Work Experience program and keep records of all training conducted in the Hotel
Coordinate and record all cross-training within the Hotel and from other Marriott Hotels
Coordinate, support and monitor all Hotel trainees
Assist HRM with end-of-month reporting related to training
Assist with the coordination and facilitation of orientation, training programs and team events, including hotel tours, familiarisation on occasion

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience

What we offer:

Equal opportunity employer
Commitment to non-discrimination on any protected basis
Opportunities for training, development, recognition
Welcoming and diverse environment
Focus on holistic well-being

Additional Information:

Job Posted:
November 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Learning & Development Coordinator