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Learning & Development Coordinator

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Australia , Brisbane

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

To assist in the administration of the Human Resources department while also overseeing the major aspects of training, human resources operations and Workplace Health and Safety. Work closely with the Human Resources Manager to establish a relevant, achievable, and rewarding training and education program for the hotel's internal customers.

Job Responsibility:

  • Ensures employees receive ongoing training to understand guest expectations
  • Participates fully in meetings, clinic hours and webinars hosted by the continent Learning team
  • Understands role and functionality of the digital learning platform, assignments and reporting capabilities
  • Stays current on learning technology enhancements and new learning program launches
  • Coordinates required onboarding and training programs, including identification of participants and periodic follow-up for completion, when appropriate
  • Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge
  • Monitors enrolment and attendance at training classes
  • Log attendance within the associate record
  • Verifies that management and non-management training programs are conducted in accordance with standard operating procedures
  • Delivers brand-specific training to improve service performance
  • Demonstrates mastery of brand acumen for the brand, supported by understanding brand pillars, modelling the behaviour, and holding others accountable
  • Coordinate the implementation of the hotel's individual and departmental training plan
  • Develop and conduct training activities to meet the identified needs and obligations of line-level associates
  • Coordinate the issuance of certificates for completed training and update individual associate records (personnel files)
  • Oversee the coordination of the Work Experience program and keep records of all training conducted in the Hotel
  • Coordinate and record all cross-training within the Hotel and from other Marriott Hotels
  • Coordinate, support and monitor all Hotel trainees
  • Assist HRM with end-of-month reporting related to training
  • Assist with the coordination and facilitation of orientation, training programs and team events, including hotel tours, familiarisation on occasion

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
What we offer:
  • Equal opportunity employer
  • Commitment to non-discrimination on any protected basis
  • Opportunities for training, development, recognition
  • Welcoming and diverse environment
  • Focus on holistic well-being

Additional Information:

Job Posted:
November 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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