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As a Learning & Development Consultant, you will be responsible for the design, delivery, and evaluation of learning solutions that enhance employee performance and capability, with a focus on core skills such as Customer Service and Sales, Change-readiness, Management Development, and Coaching and Communication. The role ensures learning aligns with business objectives and drives measurable improvements in service quality and effectiveness.
Job Responsibility:
Design, delivery, and evaluation of learning solutions that enhance employee performance and capability, with a focus on core skills such as Customer Service and Sales, Change-readiness, Management Development, and Coaching and Communication
Create engaging learning programs using adult learning principles, tailored to frontline and sales roles
Deliver interactive workshops and virtual sessions on topics such as Customer experience excellence, Sales techniques and objection handling, Communication skills, Change-readiness, Management skills training, Other behavioural/core skills learning
Providing Coaching as and when required to internal colleagues around topics such as career development, management approaches and performance improvement
Review, redesign and delivery of Simplify’s groupwide New Joiner Inductions
Support the People Development team in managing and increasing the Apprenticeship provision across Simplify
Measure training effectiveness and adjust programs for maximum impact by working with the People Team to install a robust evaluation framework
Partner with our People Partners and business leaders to align learning initiatives with business goals and performance targets
Utilise Simplify’s LMS platforms to manage and track learning interventions and partner with our L&D Coordinator to design and deliver fit-for-purpose digital content required to support learning
Requirements:
Experience of working in an equivalent position within a large, multi-site, complex, and fast-paced, private sector organisation
Instructional Design: Ability to create structured, engaging learning content
Facilitation Skills: Confident in delivering training to diverse audiences
Customer Service Expertise: Deep understanding of service standards and customer experience principles
Sales Training Knowledge: Skilled in coaching selling approaches, upselling, and cross-selling techniques
Communication & Influence: Strong interpersonal skills to engage learners and stakeholders
Management Development experience through the creation and delivery of high-impact learning programmes
Analytical Skills: Ability to assess impact and ROI
Adaptability: Comfortable working within a fast-paced, ever-changing culture
Ability and willingness to travel to our Leicester office at least weekly, and other sites across the UK as and when required
Nice to have:
Using Learning Management systems and digital learning tools
Data Analytics and learning metrics
Project Management skills for planning
Behavioural science knowledge
evidence of a Strategy-focused approach to their work
What we offer:
Hybrid Working
25 Days Holiday (Plus 8 Days Public Holiday)
Option To Buy Or Sell an additional 5 days' Holiday