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Learning & Development Consultant

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360 Resourcing Solutions

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Location:
United Kingdom , Leicester

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Contract Type:
Not provided

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Salary:

45000.00 - 50000.00 GBP / Year

Job Description:

As a Learning & Development Consultant, you will be responsible for the design, delivery, and evaluation of learning solutions that enhance employee performance and capability, with a focus on core skills such as Customer Service and Sales, Change-readiness, Management Development, and Coaching and Communication. The role ensures learning aligns with business objectives and drives measurable improvements in service quality and effectiveness.

Job Responsibility:

  • Design, delivery, and evaluation of learning solutions that enhance employee performance and capability, with a focus on core skills such as Customer Service and Sales, Change-readiness, Management Development, and Coaching and Communication
  • Create engaging learning programs using adult learning principles, tailored to frontline and sales roles
  • Deliver interactive workshops and virtual sessions on topics such as Customer experience excellence, Sales techniques and objection handling, Communication skills, Change-readiness, Management skills training, Other behavioural/core skills learning
  • Providing Coaching as and when required to internal colleagues around topics such as career development, management approaches and performance improvement
  • Review, redesign and delivery of Simplify’s groupwide New Joiner Inductions
  • Support the People Development team in managing and increasing the Apprenticeship provision across Simplify
  • Measure training effectiveness and adjust programs for maximum impact by working with the People Team to install a robust evaluation framework
  • Partner with our People Partners and business leaders to align learning initiatives with business goals and performance targets
  • Utilise Simplify’s LMS platforms to manage and track learning interventions and partner with our L&D Coordinator to design and deliver fit-for-purpose digital content required to support learning

Requirements:

  • Experience of working in an equivalent position within a large, multi-site, complex, and fast-paced, private sector organisation
  • Instructional Design: Ability to create structured, engaging learning content
  • Facilitation Skills: Confident in delivering training to diverse audiences
  • Customer Service Expertise: Deep understanding of service standards and customer experience principles
  • Sales Training Knowledge: Skilled in coaching selling approaches, upselling, and cross-selling techniques
  • Communication & Influence: Strong interpersonal skills to engage learners and stakeholders
  • Management Development experience through the creation and delivery of high-impact learning programmes
  • Analytical Skills: Ability to assess impact and ROI
  • Adaptability: Comfortable working within a fast-paced, ever-changing culture
  • Ability and willingness to travel to our Leicester office at least weekly, and other sites across the UK as and when required

Nice to have:

  • Using Learning Management systems and digital learning tools
  • Data Analytics and learning metrics
  • Project Management skills for planning
  • Behavioural science knowledge
  • evidence of a Strategy-focused approach to their work
What we offer:
  • Hybrid Working
  • 25 Days Holiday (Plus 8 Days Public Holiday)
  • Option To Buy Or Sell an additional 5 days' Holiday
  • Company Pension
  • Life Assurance
  • Enhanced Maternity, Paternity & Adoption Pay
  • Free Conveyancing Legals
  • 24-hour GP service
  • Retail Discounts
  • Free Parking

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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