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This role will focus on creating, updating, and maintaining learning content across our LMS, documentation, and knowledge base. The ideal candidate is detail-oriented, structured, and comfortable working with technical content.
Job Responsibility:
Create, update, and maintain learning content within the LMS platform
Assist in developing training modules, guides, and reference material
Create and update documentation and KB articles for internal and external use
Work closely with Support, Product, and Engineering teams to ensure content accuracy
Ensure learning material is up to date with feature releases and process changes
Organize and structure content for easy discoverability and consumption
Support ongoing improvements in training quality and learning experience
Requirements:
1–3 years of experience in content creation, documentation, or L&D support
Strong written communication skills with attention to detail
Ability to understand and document technical concepts clearly
Experience working with LMS tools, documentation platforms, or KB systems
Comfortable collaborating with cross-functional teams
Self-driven, organized, and able to manage multiple content tasks
Nice to have:
Exposure to SaaS products, IT, MDM, IAM, or enterprise software
Experience creating internal training or enablement content
Basic understanding of support workflows or product documentation