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We’re on a mission to create memorable, impactful learning experiences for every colleague across our organisation. As a Learning Design Lead at British Airways, you’ll play a crucial role in this, leading the design and implementation of new or significantly refreshed learning programmes. Working as part of a supportive team, you’ll ensure our learning products are of outstanding quality, consistently reflect the BA brand, and comply with service, regulatory and mandatory requirements. You’ll collaborate with multiple stakeholders across the business and use your creativity and problem-solving skills to support our strategic goals.
Job Responsibility:
Lead the design and implementation of new or significantly changed learning programmes, ensuring clear objectives and measurable outcomes
Conduct and finalise comprehensive Learning Discovery (Needs Analysis), building on work initiated by Learning Business Managers
Develop recommendations for learning solutions that align with business priorities and support BA’s strategic direction
Project manage the design, development, and implementation of learning solutions using established processes and templates
Collaborate with training delivery teams to interpret learning outcomes and make informed design decisions
Coordinate and manage contributions from subject matter experts (SMEs) and third-party suppliers, ensuring timely and high-quality content development
Lead cross-functional project teams through the end-to-end design and development process
Partner with Quality & Compliance teams to ensure all learning meets internal policies, external regulations, and industry standards
Work closely with Learning Content Leads to ensure adherence to design processes and quality criteria
Oversee the seamless rollout of new programmes, including facilitating ‘train the trainer’ sessions and ensuring smooth handover to Learning Content Leads for ongoing management
Act as a role model for learning best practices, leveraging internal insights and external trends to drive continuous improvement and innovation
Requirements:
End-to-end learning and development experience, with a strong background in blended learning design, development, and innovation
Role model BA leadership behaviours and values, alongside a passion for learning and making a meaningful impact on others’ skills, knowledge, and behaviours
Adaptable and resilient, thrive in fast‑moving, changing environments and be comfortable with ambiguity
Strong leadership skills and be able to communicate with clarity to build trust and influence
Champion inclusivity and have the ability to build rapport with people from diverse backgrounds
Proven track record in training design/content management
Nice to have:
Experience in innovative digital learning solutions (eLearning, virtual classrooms, micro and macro learning)
Experience in supplier management and delivery of projects
What we offer:
Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family