Learning Delivery Partner, Outsourcing Job at Meta (New York)

Customer Experience and OTC Manager

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR 2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Manage day-to-day customer service and order-to-cash operations within the Amgen Colombia hub
Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels

Fulltime

Aml Operations Manager

At Mews, we're building a robust, scalable and future-ready compliance function....

Location

Netherlands; Spain

Salary:

83000.00 - 101000.00 EUR / Year ▼

Mews

Expiration Date

Until further notice

Requirements

7+ years of experience in AML operations, CDD or financial crime operations within a European regulated financial services environment
Strong understanding of AML and CTF regulation and best practice, including EU AML frameworks, Dutch AML requirements and FATF recommendations
Experience operating in a first line role with meaningful accountability for AML outcomes
Proven experience working with or overseeing outsourced or centralised operational teams
Strong familiarity with transaction monitoring systems and CDD technology solutions
Sound judgement and confidence making risk-based decisions in a regulated environment
Ability to translate regulatory requirements and risk findings into practical operational controls and scalable processes
Excellent communication skills in English, with the ability to work effectively across senior stakeholders, control functions and delivery teams
A proactive, hands-on and detail-oriented approach
Compliance qualifications such as ICA, ACAMS or CAMS are a strong plus

Job Responsibility

Own the quality and effectiveness of AML and CTF operational controls across Mews FS
Ensure initial and ongoing customer due diligence, including KYC, KYB, onboarding and customer risk assessments, are completed to policy and regulatory standards
Review and approve enhanced due diligence decisions and risk-based approaches for higher-risk customers
Oversee first line AML alerts, exceptions and investigations, ensuring high-risk matters are escalated appropriately and followed through to resolution
Approve customer acceptance decisions and direct offboarding where required for CDD-related reasons
Own the quality and effectiveness of transaction monitoring activities delivered by central or third-party teams
Approve or escalate suspicious activity reports and ensure investigations and reporting are timely, traceable and audit-ready
Oversee sanctions, PEP and adverse media screening frameworks, including decisioning on escalations and positive matches
Ensure AML and CTF policies, procedures, playbooks and escalation frameworks are applied consistently and remain effective as the business evolves
Drive remediation and process improvements following audits, regulatory findings or internal lessons learned

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly 'EDGE' time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

Head HR

The Head – Human Resources will drive end-to-end HR transformation for one of th...

Location

India , Surat

Salary:

Not provided

Randstad

Expiration Date

July 11, 2026

Requirements

Full-time MBA (HR / Personnel Management) from a Tier 1 or Tier 2 institute (preferred)
12+ years of progressive HR leadership experience
Strong background in manufacturing organizations, preferably those that have undergone rapid growth and transformation
Proven experience across HR operations, strategic planning, and organizational development
Business Acumen
Strategic HR Expertise
Leadership & Navigation
Communication & Consultation
Critical Evaluation & Problem Solving
Ethical Practice

Job Responsibility

Articulate HR vision, define core values, and align HR policies and strategies with organizational objectives
Build HR capabilities across the organization to support rapid growth with measurable ROI outcomes
Act as a strategic HR partner to the MD and senior leadership team
Lead cultural integration initiatives focused on productivity, accountability, and performance-driven practices
Drive performance management systems (PMS), BSC objectives, bell-curve analysis, incentives, and annual increments
Design and implement succession planning for critical roles across the organization
Ensure retention of high-performing talent and strengthen employee engagement
Oversee end-to-end recruitment and ensure timely closure of manpower requirements
Lead learning & development initiatives including technical and behavioral training programs
Develop assessment centers and internal talent grooming frameworks

Fulltime

Crm And Cro Director

Join our dynamic team on a fixed term contract, as the Director of CRM & CRO for...

Location

United Kingdom , London

Salary:

100000.00 GBP / Year

Immediate Media Co

Expiration Date

Until further notice

Requirements

7+ years of experience in driving commercial returns through Lifecycle and CRM Marketing, driven by marketing analytics
Expert in email newsletter strategy with a proven ability to drive commercial outcomes
Proven track record of managing and mentoring teams, setting performance goals, and optimising budget spend
Familiarity with CRM platforms, particularly CDP like Twilio Segment, and CEP like Braze experience with data visualisation tools like Tableau/ Looker
Strong analytical skills, including proficiency in SQL and data-driven commercial decision-making
Understanding of the consumer lifecycle and subscription business model
Excellent interpersonal, communication, and presentation skills

Job Responsibility

Set strategy for customer next best action including Anonymous-to-Known, Conversion to Paid, Up-sell, Cross-sell, via all CRM channels across our multiple consumer brands
Define the end state vision for the CRM/ CRO that supports our 5 year plan, linking CRM/ CRO platforms, campaigns and marketing propositions to maximise commercial return
Set the standard for delivering market leading best practice and define the strategic roadmap to support our growth strategy across multiple revenue streams
Grow first-party data including email newsletter subscribers, prioritizing areas with commercial return
Set performance targets for conversion rate optimisation and email newsletter engagement and all commercial outcomes from customer touchpoints
Lead the team responsible for insourced subscription management maximising ROI from new market-leading SAAS platforms, including Zuora and Zephr
Enhance and improve the customer experience when our customers interact with our online self-managed subscription tools, and outsourced customer contact centre
Deliver incremental value through nurturing and cross-marketing to known audiences
Identify and exploit commercial opportunities to increase average revenue per customer through cross-selling and up-selling
Work with the technology/product team to ensure the marketing technology stack delivers desired outcomes (including personalisation, AI and machine learning) and provides a competitive advantage (focusing effort and prioritising around commercial returns)

What we offer

A relaxed working environment with regular socials including a summer festival
Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
Tailored training and development through both our inhouse learning platform and LinkedIn Learning
A progressive and transparent culture focused on your development
Flexible / hybrid working plus early finish Fridays
Cycle to work scheme
Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
Competitive pension plans and Life Assurance
A newly renovated modern office with lots of collaborative spaces

Fulltime

Director, Operations Finance - Procurement

The Director, Operations Finance - Procurement will collaborate with the Senior ...

Location

Canada , Toronto

Salary:

145000.00 - 160000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

University degree and hospitality procurement experience required
Three (3) to five (5) years of experience in a senior procurement role in the hospitality industry
Working technical knowledge of D365 procurement processes and workflow
Familiar with the procurement process in a hospitality environment
Working knowledge of all positions in Accounting, Purchasing and Food & Beverage control at properties
Experience with analyzing large data sets to determine trends or drive business decisions
A working knowledge of hotel systems and operations
Hospitality procurement business process acumen from L1 - L5 with demonstrated experiential delivery in sustaining and evolving Standard Operating Procedures, Internal Controls, Master Data Management, and global training guides
Techno-functional acumen: Knowledge and experience in both business and functional aspects of D365 for procurement to effectively communicate with stakeholders
Training: Capability to deliver training courses and support to stakeholders on the effective use of D365 for procurement

Job Responsibility

Maximize efficiency of onsite processes
Support the implementation of the onsite target operating model
Assist in establishing/enforcing policies, rules, internal controls and safeguards
Proactively engage in identifying opportunities for continuous improvement
Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services
Provide hotel users with support for standard tools, templates and processes
Support both property and deployment teams through planning, deployment, and stabilization phases of property onboarding
Provide valued analysis and insight on property readiness assessment materials and property data
Execute and/or support property readiness and transition activities including process mapping, localization identification and clarity, data migration activities, User Acceptance Testing, Property Acceptance Testing, training validation and execution (where necessary), hypercare and transition to support
Manage and/or participate in a variety of stakeholder communications, updates and change management efforts to ensure smooth property transitions and progress tracking

What we offer

Additional rewards as part of the total compensation package

Fulltime

Project Delivery PMO Lead

Waymo is an autonomous driving technology company with the mission to be the wor...

Location

United States , Mountain View; San Francisco; New York City

Salary:

190000.00 - 234000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

Bachelor's degree in Construction Management, Civil Engineering, Architecture, Business Administration, or a closely related field
A minimum of 7–10 years of progressive experience in construction project/ program management, with at least 3 years in a PMO leadership or portfolio management role
Proven track record of directly managing, auditing, or partnering with external construction management firms, general contractors, or outsourced PMO teams on large-scale projects and delivering complex, technology‑driven projects or programs to establish governance
Exceptional executive-level communication and negotiation skills, with the ability to bridge the gap between technical construction jargon and corporate business objectives
Strong command of project management frameworks, construction lifecycles, and risk mitigation strategies, with the ability to enforce quality control over vendor deliverables
A strong understanding of and experience using AI tools to enhance governance, and improve project workflows

Job Responsibility

Act as the primary liaison between the internal organization and the external vendor PMO, ensuring the vendor's project delivery methodologies align with internal corporate standards, compliance requirements, and strategic goals
Monitor and evaluate the external vendor PMO's performance against established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), conducting regular audits and performance reviews
Proactively identify cross-portfolio risks and serve as the ultimate point of escalation for critical issues that the external vendor PMO cannot resolve, facilitating solutions with internal executive stakeholders
Own program governance: milestone gates, design review cadences, change control protocols, and decision logs that create accountability
Continuously improve processes and standards based on lessons learned and team feedback
maintain version control and ensure adoption
Consolidate data from the vendor PMO to generate transparent, high-level dashboards and executive status reports detailing portfolio health, milestones, financials, and critical path analysis for internal leadership

What we offer

Health and wellness
Financial wellness
Flexibility and time off
Discretionary annual bonus program
Equity incentive plan
Generous Company benefits program

Fulltime

Head of Technology, Intelligence Ventures

The Head of Technology serves as the chief technology officer of a new behaviora...

Location

United States , New York

Salary:

263200.00 - 393800.00 USD / Year

Spectrum

Expiration Date

Until further notice

Requirements

Deep expertise across the full intelligence platform stack — including distributed data pipelines, ML platform architecture, embedding systems, feature stores, agent-to-agent API design, and LLM-powered application layers — with demonstrated ability to architect and ship all layers as a coherent, production-grade product
Demonstrated experience architecting and operating consumer data intelligence or data product platforms underpinned by complex machine learning systems and built on modern, cloud-native data infrastructure
Hands-on proficiency with Snowflake (including Cortex, Native Apps, and data sharing frameworks), cloud data platforms (AWS, Azure, or GCP), and production ML/AI systems at scale
Experience building agentic AI systems and LLM-powered product interfaces — including agent-to-agent APIs, retrieval-augmented generation architectures, and natural language UIs grounded in proprietary data — with strong product instincts around accuracy, trust, and user experience for non-technical enterprise audiences
Proven ability to translate complex technical architecture into clear executive and partner-facing communications
comfortable engaging at the C-suite level and in strategic partner negotiations with hyperscalers and technology platforms
Strong understanding of privacy-preserving data architecture, including differential privacy, de-identification techniques, zero-copy and clean room frameworks, and the regulatory landscape governing consumer behavioral data
Track record of recruiting and developing exceptional engineering talent in competitive markets
experience building high-performance teams from early-stage through scaled operations
Experience managing external development partners and outsourced engineering resources alongside an internal team in a fast-moving, build-from-scratch environment

Job Responsibility

Own the end-to-end technical architecture of the platform — from large-scale network signal ingestion and processing through behavioral embedding generation, feature store construction, and zero-copy intelligence delivery to enterprise partners — ensuring the platform is production-grade, built for household-scale throughput, and designed for long-term extensibility across new signal sources and use cases
Lead the build of the platform’s cloud-native data and application infrastructure — including ingestion and transformation pipelines, ML/AI compute environments, zero-copy partner access frameworks, and a real-time agent-to-agent API layer that enables external AI systems (marketing agents, commerce agents, customer service agents) to query household-level intelligence and receive contextually grounded responses
Serve as the technical lead in strategic partner integrations with cloud, data, and AI platform providers, ensuring each integration is architecturally differentiated and aligned with the platform’s cloud-agnostic, API-first design principles
Architect and deliver a business-facing agentic intelligence interface — a natural language UI that allows non-technical marketers, planners, and business users to query household behavioral intelligence, surface demand signals, and take action without requiring data or engineering support
Build and manage a world-class engineering organization capable of competing for talent with the leading technology and data infrastructure companies

Fulltime

Senior Associate, Fund Finance

The Fund Finance group is responsible for the fund performance analysis and all ...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in public accounting or private equity fund finance/accounting required
Demonstrated background in FP&A, corporate finance and/or real estate private equity-related roles is a plus
Enthusiasm for problem-solving and the ability to think critically and independently
Self-starter, who independently drives projects to completion
Proactively driven and self-motivated
Distinguished intellectual curiosity with strong desire to continuously learn
Proven ability to prioritize and lead multiple assignments in a fast-paced environment
Knowledge of financial KPIs, including an understanding of financial statements and private equity fund structures
Exceptionally high level of Excel skills
High level of data visualization via PowerPoint is required

Job Responsibility

Review and prepare quarterly and annual financial statement packages including investor capital reporting
Conduct variance analysis of financial results against budgets, forecasts, and actuals
Financial analysis and delivery of KPI’s on an ongoing basis to all stakeholders
Coordinate all aspects of Fund administration related to managing Funds with external administrators and advisors
Manage the Fund Sources & Uses, spanning multiple Funds
Monitor the Fund LPA and loan limitations compliance and covenant monitoring and reporting
Partner with various departments to lead monthly & quarterly close and process improvements
Coordinate and oversee tax and regulatory filings
Implement and utilize technology and outsourced solutions to enhance efficiencies and controls
Ensure data integrity, accuracy, and timeliness in all financial reporting and presentations

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

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Learning Delivery Partner, Outsourcing

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