Learning Customer Success Manager Job at Balzac Paris (Paris)

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Learning Customer Success Manager

As a Customer Success Manager in our Learning team, you will own and manage a la...

Location

France , Paris; Sophia-Antipolis

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

Outstanding written and verbal communication and in-person presentation skills
French native and English bilingual proficiency in written and spoken is a must
A learning mindset: you’re curious, adaptable and always strive to improve
Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues
Your obsessed with driving customer outcomes and think frontline first
Taking initiative and having a hands-on mentality
Positive and constructive attitude, passionate about customer success and energized by helping others
Strong relationship-building skills, consulting skills and technical curiosity
Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities
Ability to handle difficult customer situations and set expectations

Job Responsibility

Be the voice of your customers
Manage a large portfolio of accounts, focusing on growing adoption, ensuring retention, expansion and satisfaction
Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues
Partner with customers to understand their strategic goals, priorities, and desired business outcomes
Work with them to build and execute on a success plan and key performance indicators
Provide coaching and best practices to improve the adoption and expand usage into new use cases
Interact and engage with customers on all levels and different personas
Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio
Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done
Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs

What we offer

Hybrid work model – 2 days at the office, 3 days remote
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes
Supportive parental leave and family moments
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment of your choice
French & English lessons, professional development & access to Leeto CSE

Fulltime

Senior Customer Success Manager, Learning Solutions, Asia

The Senior Customer Success Manager, Learning Solutions, Asia is responsible for...

Location

India , Bangalore

Salary:

Not provided

Danaher Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in life sciences, business, education, learning and development, or a related field, or equivalent relevant work experience
Multiple years of experience in customer success, account management, customer education, training services, or another customer-facing role
Experience managing customer relationships across multiple accounts, including onboarding, adoption, customer engagement, issue resolution, and renewal support
Experience using customer data, business reviews, customer feedback, or performance metrics to assess customer health and demonstrate value
Experience working cross-functionally with commercial, product, operations, marketing, technical, or support teams to deliver customer outcomes

Job Responsibility

Lead the post-sale customer success journey for assigned Learning Solutions customers across Asia, including onboarding, success planning, adoption support, and value realization
Manage a portfolio of customer accounts by building relationships with key stakeholders, understanding their learning needs, and supporting achievement of their business and workforce readiness goals
Track customer health, engagement, satisfaction, risks, and renewal readiness, using data and feedback to identify trends and improvement opportunities
Partner with Commercial, Product Management, Marketing, Operations, Technical Support, and Customer Learning Solutions Specialists to address customer needs and improve the customer experience
Represent the voice of the customer internally by gathering insights that help inform product development, service improvement, customer education strategy, and regional growth opportunities

Fulltime

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Associate Customer Success Manager

Customer Success Managers at Optimizely are the customers advocate and are focus...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Relevant customer success and or account management experience in a software company
Excellent written and verbal communication skills in English
Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
Strong conflict management and conflict resolution skills
A passion for people, able to use your initiative and willing to go the extra mile
Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements
Track record of achieving targets in a solutions environment
Ability to work well under pressure, while retaining focus and composure
Ability to communicate technical/ business issues and solutions clearly and confidently
Ability to understand, communicate and interpret best practice digital marketing techniques

Job Responsibility

Implement and ensuring a 'white glove' service for our customers
Address risks of client churn with senior management
Introduce new products and services to our customers
Regularly share expertise with the team to support continuous learning and improvement
Analyze data, discover compelling insights and develop action plans to achieve goals
Manage customers through the full customer lifecycle, from initial on-boarding, scoping to successful maturity and growth
Develop and maintain a customer success management plan, and to execute against that plan
Do consulting and training customers to leverage the best of Optimizely's solutions to optimize the customer's ROI
Lead and direct customers, through building strong relationships and creating the conditions and opportunities to up-sell our company's services and additional products
Drive excellent customer satisfaction by understanding and over-delivering against customer expectations

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Customer Success Manager

We’re looking for a Customer Success Manager to manage a select portfolio of cus...

Location

Canada; United States , Montréal; Toronto; Vancouver

Salary:

63800.00 - 89400.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with record of successful adoption
Demonstrated knowledge of social media and/or social marketing and business use of social
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products
Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices
Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy
Perform other related duties as assigned

What we offer

health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
401k Plan with a company match (up to 4% of base salary)
Global Parental Leave: 26 weeks of full and partially paid leave for all permanent employees with minimum 12 months of employment

Fulltime

Customer Success Manager

As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critic...

Location

United States , Flexible / Remote

Salary:

165600.00 - 248400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Computer Science, Business, or a related field
8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
Strong technical acumen with the ability to quickly learn and articulate complex software solutions
Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
Demonstrated experience participating in or leading root cause investigations and post-mortem processes
Excellent communication, presentation, and stakeholder management skills
Proven ability to manage multiple priorities in a fast-paced, dynamic environment
Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus
25% - 35% onsite time with customers

Job Responsibility

CX strategy
Customer Advocacy & Relationship Management
Product Expertise & Use Case Alignment
Lifecycle Management & Customer Outcomes
Issue Resolution & Continuous Improvement
Internal Collaboration & Feedback Loop

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Customer Success Manager- ISO

As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critic...

Location

United States , Williamsport

Salary:

165600.00 - 248400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Computer Science, Business, or a related field
8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
Strong technical acumen with the ability to quickly learn and articulate complex software solutions
Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
Demonstrated experience participating in or leading root cause investigations and post-mortem processes
Excellent communication, presentation, and stakeholder management skills
Proven ability to manage multiple priorities in a fast-paced, dynamic environment
Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus

Job Responsibility

CX strategy
Work with the VP of Customer Success in developing the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs
Customer Advocacy & Relationship Management
Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer's business objectives
Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution
Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner
Product Expertise & Use Case Alignment
Develop and maintain deep product knowledge across GE Vernova's Grid Software portfolio
Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization
Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Manager, Customer Success

The Manager, Customer Success is responsible for leading and developing a team o...

Location

Salary:

52500.00 - 72000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

Proven people-management experience in Customer Success/Customer Experience for SaaS, including coaching, performance management, and building high-performing teams
Strength in negotiation and managing difficult customer conversations
Analytical and data-driven decision-making
ability to use metrics to back recommendations and drive action on retention and expansion goals
Player-coach leadership: consistent 1:1s, balanced delegation and hands-on support, timely and constructive feedback, and motivation through clarity and purpose
Influence with impact: clear, concise communication across levels
builds alignment and trust
navigates differences to reach solutions that serve shared goals
Fluency in English
additional European languages are a plus

Job Responsibility

Lead day-to-day operations for your Customer Success team, ensuring consistent execution of the Mews customer journey and a remarkable customer experience across the post-onboarding lifecycle
Build, nurture, and support a high-performing team: set clear goals and targets, coach for impact, run regular 1:1s, and cultivate a culture of ownership, feedback, and learning
Guide the team to prioritise effectively across short-, mid-, and long-term goals
delegate and unblock work so targets are achieved reliably and predictably
Hire, onboard, and develop CSM talent
create progression pathways and performance management rituals that elevate capability and impact quarter over quarter
Own and resolve customer escalations
lead through complex situations and coach CSMs on negotiation, stakeholder management, and difficult conversations
Implement and continuously improve the CS operating system: adopt standard processes, uphold data quality in core tools, and introduce refinements that drive efficiency and scale
Ensure timely, insight-rich reporting for leadership on retention, expansion, and risks

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

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Learning Customer Success Manager

Job Description

Job Responsibility

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