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The Learning & Development Trainer is responsible for leading strategic training initiatives within hospital systems, implementing proprietary Supply Chain systems. This includes partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a smooth transition to ongoing support teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies.
Job Responsibility:
Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals
Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization
Provide expert guidance on training best practices, change management, and implementation strategies
Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training
Conduct and manage virtual training programs and sessions using application platforms (e.g., Zoom, MS Teams)
Ensure training content meets the specific needs and supports the solution workflows within the hospital
Oversee the training process from initial planning through department-level kickoff
Ensure smooth handoff to Customer Success teams with clear documentation and transition plans
Monitor training effectiveness and provide post-professional training services as needed
Travel to customer sites (hospitals and healthcare systems)
Requirements:
Bachelor’s degree in a related field, or equivalent work experience preferred, or similar degrees in Education, Healthcare Administration, and Organizational Development
Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred
Experience in training, consulting, change management, organizational transformation, or organizational development within healthcare is preferred
Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred
Strong understanding of adult learning principles and instructional design
Proficiency in virtual training tools and Learning Management Systems (LMS)
Excellent facilitation, presentation, and communication skills
Ability to manage multiple projects and stakeholders simultaneously
Familiarity with healthcare operations, compliance, and clinical workflows
Strategic thinker with a consultative approach
Strong interpersonal and relationship-building skills
Adaptable, proactive, and solution-oriented
Comfortable working in fast-paced, dynamic environments
Ability to travel 30% to customer sites (hospitals and healthcare systems)
Customer/vendor credentialing is required (this may include vaccinations)
Must be able to pass a drug screen and background check