Learning and Development Supervisor Job at Four Seasons (Cairo)

Learning and Development Officer

The Learning and Development Officer's main objective is to prepare customer ser...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Must be a regular employee
No behavioral or disciplinary case over the last 6 mos.
No attendance-related sanction higher than a 1st written warning at the time of application
No business impacting call-out from the client over the last 3 mos.

Job Responsibility

Creates lesson plans for training delivery
Reviews, evaluates, and modifies, if necessary, the training curriculum
Prepares materials and resources for training delivery
Reserves training room and equipment
Provides clear instruction using a variety of techniques and activities
Enforces adherence and attendance of participants
Maintains a positive learning environment
Evaluates learning and mastery of content, skills, and procedures
Provides feedback and guidance to learners
Enforces company rules and policies during training hours

Fulltime

Analytics Supervisor

As a Analytics Supervisor at Direct Agents, you will lead a team of Analysts and...

Location

United States , New York

Salary:

100000.00 - 140000.00 USD / Year

Direct Agents

Expiration Date

Until further notice

Requirements

5+ years of experience in data analysis and marketing
Experience in successfully managing team members
Excellent communication and presentation skills
Strong understanding of data analysis tools, languages, and techniques including Python, SQL, AI/ML development, and database design
Experience with tracking design and utilization of measurement platforms and tools such as GA4, GTM, CDPs, and CRMs
Experience with data visualization software such as PowerBI, Looker, Tableau
Strong ability to quickly understand and apply learnings from platform developer documentation
Advanced machine learning and statistical modeling experience
Proven track record of using data and technology to grow performance
Strong time management skills – ability to prioritize and meet deadlines

Job Responsibility

Data Analysis and Project Leadership | Lead and contribute to projects involving descriptive and predictive analysis, leveraging advanced statistical and machine learning techniques. Provide expert guidance and oversight on data analysis methodologies to ensure the delivery of insightful and impactful results
Collaboration and Solution Delivery: Collaborate effectively with clients and internal teams to conceptualize, design, and deliver data products, solutions, and insights that drive business performance. Utilize strong communication skills to facilitate productive interactions with stakeholders and ensure alignment with project goals
Data Solutions Presentation | Effectively communicate and present data solutions, findings, and insights to both internal and client teams, tailoring the communication to various audiences' needs
Business Development | Be an active participant in the development of current and new businesses by understanding brand needs and effectively articulating solutions we can provide to solve their problem and grow their business
Data Preparation and Advanced Analysis | Access, extract, and transform complex and large-scale datasets to support advanced machine learning and statistical analyses. Apply rigorous data preprocessing techniques to ensure data quality and integrity for accurate analysis outcomes
Data Systems Research and Implementation: Research, evaluate, and contribute to the implementation of cutting-edge data systems, including martech, AI, and ML solutions, to enhance data-driven decision-making capabilities
Data Empowerment and Quality Assurance | Provide comprehensive measurement, BI, and insight solutions to empower cross-functional teams with reliable and relevant data for informed decision-making. Implement robust data quality assurance practices to monitor and maintain the accuracy and consistency of datasets

What we offer

Bi-annual bonus pay based on company and individual performance
Regular performance reviews and growth path check-ins throughout onboarding and quarterly thereafter
Health, dental, vision, and mental health benefits including access to providers like: One Medical, Talkspace, KindBody, and Health Advocate
Paid Time Off, Birthdays, Volunteering Time
PTO: 15 - 24 days/year depending on seniority and tenure
Sick/Safe Leave: 7 days/year
Your birthday is a day off!
Paid Parental Leave: up to 12 weeks depending on seniority and tenure
Summer Fridays: Half day schedule from Memorial Day through Labor Day
A new MacBook Pro laptop for ease of work

Fulltime

HR Service Delivery Supervisor TA and L&D

Responsible for the successful implementation and operational delivery of HR pro...

Location

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Strong experience in HR service delivery, ideally within a shared services or CoE-driven HR model
In-depth understanding of HR processes and lifecycle events, with particular knowledge of CoE programs
Proven ability to manage employee queries, resolve escalations, and uphold service quality standards
Proficiency in using HR systems, ticketing platforms, and tools for data entry, issue tracking, and reporting
Analytical mindset with the ability to identify process gaps and drive improvement initiatives
Excellent interpersonal and communication skills, capable of explaining policies clearly and diplomatically
Strong organizational and multitasking abilities to manage competing priorities and deliver timely results
Experience leading and mentoring teams, supporting development and performance goals

Job Responsibility

Oversee execution of TA and L&D CoE programs and recurring HR activities, including onboarding, performance management cycles, and leadership development initiatives
Supervise daily HR operations to ensure data accuracy, compliance with policies, and timely delivery of services across assigned HR areas
Act as Tier 2 support for escalated employee queries, manage ticketing systems to meet SLAs, and maintain high service standards
Serve as the link between People Services and TA and L&D CoEs, relaying insights, identifying trends, and recommending improvements to HR processes
Provide training and support on HR systems, maintain updated SOPs and knowledge resources, and lead your team through performance monitoring and continuous improvement
Talent Acquisition Support: Oversee candidate data collection, scheduling, and contract issuance
collaborates with TA Coordinators to ensure a smooth and competitive onboarding experience
Candidate & Manager Experience: Partners with TA and the broader team to enhance candidate and people manager experience through quality processes and continuous improvement
Learning Administration: Ensures accurate tracking and reporting of learning activities while maintaining data integrity across systems
Training Coordination: Ensures optimum learning delivery through his team by organizing face-to-face trainings, tracking attendance, collecting feedback, and managing related logistics and communications

Associate Director Training

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

7+ years of experience in Learning & Development or Operations
At least 3-4 years in a senior management role (managing other managers)
Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
Extensive experience managing external client relationships, specifically regarding performance deliverables and onboarding strategies
Ability to interpret complex data sets (attrition, throughput, CSAT, speed to proficiency) to drive business decisions
Experience leading large-scale projects, such as site launches or global curriculum rollouts, using agile or waterfall methodologies
Deep understanding of Learning Management Systems (LMS) and modern instructional design methodologies (ADDIE, SAM, etc.)
Ability to move beyond daily firefighting to plan 6-12 months ahead
Strong communication skills with the ability to influence senior leadership and external stakeholders
Capable of navigating a high-pressure, constantly changing environment while maintaining team stability

Job Responsibility

Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
Act as the primary escalation point for key enterprise clients regarding training performance
lead high-stakes business reviews (QBRs) and strategy sessions
Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
Direct the design framework for internal and external training programs
ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy

Training Specialist

Responsibilities include implementing training initiatives, participating in pro...

Location

Lithuania , Vilnius

Salary:

2900.00 - 3300.00 EUR / Month

Circle K

Expiration Date

Until further notice

Requirements

University degree
preferably in adult learning, human resources management, organizational development, or psychology
Work experience in a customer-focused or commercial environment
good understanding of business processes, client interactions, and the competencies needed to succeed in a sales-driven organization
Successful track record in developing and implementing learning concepts and programs
Experience in delivering and facilitating training sessions
Fluent in Lithuanian and English
Good communication and cooperation skills
Ability to energize and inspire people

Job Responsibility

Implement training initiatives for talent development and sales enhancement within the company
Participate in the development of existing and new learning programs
Provide support for local learning initiatives
Carry out training programs for skill development and sales improvement within the company
Monitor budget execution and report on departmental status to managers and your immediate supervisor to ensure consistent standards across the company
Facilitate the onboarding process for new employees, ensuring they receive comprehensive training and support
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary adjustments for improvement
Ensure that all training activities comply with company policies, procedures, and relevant regulations
Collaborate with store managers, sales market managers, and relevant departments to identify training needs and deliver tailored solutions
Collect feedback from employees and managers to continuously improve training content and methods

What we offer

Opportunities to grow and develop – through hands-on experience, training, and internal initiatives
A caring team and an employer who genuinely values people – you’ll never feel alone here
Extra perks like health insurance, fun internal events, and exciting initiatives for the whole Circle K team

Fulltime

Learning Developer and Coordinator

As a Learning Developer and Coordinator, you’ll support the Customer Learning & ...

Location

United States , Waltham

Salary:

73670.00 - 101296.80 USD / Year

Boston Dynamics

Expiration Date

Until further notice

Requirements

Bachelor's degree in Learning Experience Design, Instructional Design, Education or related field
Demonstrated experience using eLearning authoring tools (Articulate Studio/Storyline/Rise, Captivate, Camtasia, Adobe Creative Suite)
Experience with configuring and maintaining learning management systems, including user accounts, roles, and permissions
Experience with technical training (ideally online courses) of hardware and software based products
Ability to communicate complex technical matters to various audiences, including non-technical and first time users
Strong interest in designing to ensure applicability and relevance for learners
Strong organization, project management, and communication skills

Job Responsibility

Rapidly develop and implement learning content (online and blended), supporting design efforts driven by the Learning Developer Supervisor
Design, develop, and support assessment efforts
Utilize AI strategically, safely, and appropriately to support content development and simple coding tasks when needed
Enable learners and set up experiences in our LMS, including configuration and administration tasks necessary to ensure a high-quality experience
Ensure that instructional content stays up to date
Leverage understanding of adult learning, instructional design, and/or learning principles to make experiences engaging and interactive
Manage multiple projects simultaneously, collaborating with team members as needed
Implement appropriate learning technologies, integrating them with existing systems
Contribute to the production of ancillary learning materials promoting self-study, practice, and knowledge-sharing

What we offer

medical
dental
vision
401(k)
paid time off
annual bonus structure

Fulltime

Sales Trainer

The trainer’s main objective is to prepare customer service representatives to p...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

At least 1 year of corporate work experience in a learning and development role
Around 80% of English
Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, or any e-learning tool
Above-average problem-solving and decision-making skills
Excellent written and verbal communication skills
Excellent public presentation skills and classroom management
To Live within Guadalajara's Metropolitan Zone

Job Responsibility

Deliver training programs such as new hire onboarding (GROW), soft skills, product training, or technical troubleshooting
Provide hands-on, interactive learning experiences through live simulations, role-playing, and e-learning platforms
Act as a floor walker during production periods, offering real-time support and guidance to agents
Assist agents with technical troubleshooting, handling escalations, and providing coaching
Monitor the progress of agents undergoing training
Document individual agent performance
Communicate with the Training Supervisor daily to report challenges
Review and prepare the necessary training materials
Participate in weekly check-ins with the Training Supervisor
Review and analyze feedback from trainees and performance data

Fulltime

Senior Specialist, Talent Development

Aprio's Senior Specialist, Talent Development, develops and supports innovative ...

Location

United States , Atlanta; Rockville; New York; Vinings; Timonium; Washington, D.C.; Scotch Plains; Philadelphia; Nashville; Fairfield; Baltimore; Dedham; Hackensack

Salary:

75000.00 - 95000.00 USD / Year

Aprio

Expiration Date

April 16, 2026

Requirements

5+ years of demonstrated ability to communicate effectively with stakeholders, training audiences of various sizes, committees, leaders, and vendors is required
4+ years of demonstrated organization, time management, and interpersonal skills with the ability to prioritize and manage multiple projects simultaneously is required
4+ years of demonstrated project management experience is required
2+ years of experience coordinating in-person, virtual, and hybrid events is required
2+ years of demonstrated experience in designing, implementing, and evaluating learning programs, including live and hybrid learning programs is required
Bachelor's Degree in Psychology, Human Resources, Business, Education, or other related field is required

Job Responsibility

Lead project management for large-scale programs and initiatives, including project plan development, task tracking, workflow optimization, standard operating procedures, recurring workflow processes, and timeline governance
Partner with L&D events team to plan and execute live and hybrid talent development programs and conferences to ensure an impactful learning experience
Establish and manage enrollment processes, prepare program rosters, and conduct participant eligibility reviews in partnership with Talent Development Pod leads, direct supervisors, and Practice Leadership
Develop detailed agendas and schedules for live programs and events, including session topics, speakers, and activities
Coordinate and collaborate with Operations and Design Experience Team to ensure curriculum alignment with learning program goals and compliance with applicable standards, including NASBA requirements for CPE purposes
Develop high-quality and branded learning assets by proofreading materials with strong attention to detail
Partner with Talent Development Team leads to report performance metrics, and learning program effectiveness, and gather participant feedback (deployment of surveys, facilitation of focus groups, etc.) to drive data-informed improvements
Act as L&D’s Everything DiSC administrator, assigning assessments and enrolling team members into related training
Oversee Aprio’s mentoring program using MentorcliQ, ensuring seamless program operations and impactful mentor–mentee experiences
Foster and maintain learning vendor partnerships by managing communication, coordinating deliverables, and ensuring alignment with Talent Development objectives

What we offer

Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave – coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options

Fulltime

Learning and Development Supervisor

Four Seasons

Location:
Egypt , Cairo

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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