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In your role as the Learning and Development Specialist at Alaska Commercial Company (ACC), you support all training and development in ACC, with a key focus on enhancing the learning experience through role-based training and development of managers and managers in training. This role is accountable to onboard new management hires, identifying gaps in operations and role-based training programs, designing and developing training, and supporting employee development in support offices and warehouses.
Job Responsibility:
Design and Develop Training and Support Programs and Learning Resources
Collaborate with the full People Development team to evaluate, create, and/or update Manager and Department Manager-in-Training programs
Use Microsoft Office and instructional design tools to create learning materials and program assets
Perform needs assessments, feedback reviews, and program evaluations
Source content from external providers
Update training programs and learning resources
Identify and plan key workshops for the annual store manager conference
Monitor and report on the delivery of training plans
Deliver Training
Act as training program point of contact for new Department Managers-in-Training and Managers-in-Training
Conduct field-based training in stores
Lead formal classroom, small group, and on-the-job training sessions
Ensure the integrity of program delivery with onsite visits
Administer and coordinate training events
Support the Development of Office and Warehouse Employees
Support company-wide People Development initiatives
Partner with business units to identify talent development gaps
Be the point of contact between TNWC and Alaska Commercial Company
Requirements:
Minimum 5 years of retail management experience in various stores and/or department roles
Strong understanding of retail store processes and systems, including inventory, financial reports, and leadership
Demonstrated commitment to employee development
Excellent written and verbal communication, presentation, and facilitation skills
Ability to adapt training delivery methods/styles based on learner needs
Strong working knowledge of Microsoft Office
Experience with integrating online learning into training plans
Comfort with systems thinking and use, to support trainees, training managers, and other key business leaders
Strong understanding of instructional design methodologies and software to generate a variety of training resources
Ability to use Learning Management Systems (LMS) to assign training plans and manage training records
Excellent interpersonal skills with the ability to communicate effectively with a team at a distance
Relationship-building skills to establish partnerships with internal customers, experts, and stakeholders
Strong organizational, planning, and time management skills
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