Learning and Development Specialist Job at Alaska Commercial Company (Anchorage)

Job Description

In your role as the Learning and Development Specialist at Alaska Commercial Company (ACC), you support all training and development in ACC, with a key focus on enhancing the learning experience through role-based training and development of managers and managers in training. This role is accountable to onboard new management hires, identifying gaps in operations and role-based training programs, designing and developing training, and supporting employee development in support offices and warehouses.

Job Responsibility

Design and Develop Training and Support Programs and Learning Resources
Collaborate with the full People Development team to evaluate, create, and/or update Manager and Department Manager-in-Training programs and ensure optimal use of learning technologies
Use Microsoft Office and instructional design tools (Articulate, Captivate, Vyond, Canva, InDesign, etc.) to create learning materials and program assets such as training outlines, e-learning modules, job aids, user guides/manuals, and presentation decks
Perform needs assessments, feedback reviews, and program evaluations to assess the effectiveness of training design and identify opportunities to improve programming and materials
Source content from external providers, following TNWC integration requirements
Update training programs and learning resources to ensure consistency with standard operating procedures (SOPs), new programs, and business needs
Identify and plan key workshops for the annual store manager conference
Monitor and report on the delivery of training plans, training completions (including compliance), and assessment trackers to the People Development team and key AC business units, including building and maintaining external training dashboards as required
Deliver Training
Act as training program point of contact for new Department Managers-in-Training (DMITs) and Managers-in-Training (MITs) including onboarding, building training plans and schedules, providing necessary resources, and other support as required
Conduct field-based training in stores with management trainees and frontline employees
Lead formal classroom, small group, and on-the-job training sessions
Ensure the integrity of program delivery with onsite visits
Administer and coordinate training events using classroom, virtual or blended learning
Support the Development of Office and Warehouse Employees
Support company-wide People Development initiatives focused on employee engagement, talent development, and succession
Partner with the business units to identify talent development gaps and assess potential solutions
Be the point of contact between TNWC and Alaska Commercial Company, and liaise with the People Development team to share insights and feedback on all programming

Requirements

Minimum 5 years of retail management experience in various stores and/or department roles
Strong understanding of retail store processes and systems, including inventory, financial reports, and leadership
Demonstrated commitment to employee development
Excellent written and verbal communication, presentation, and facilitation skills
Ability to adapt training delivery methods/styles based on learner needs
Strong working knowledge of Microsoft Office
Experience with integrating online learning into training plans
Comfort with systems thinking and use, to support trainees, training managers, and other key business leaders
Strong understanding of instructional design methodologies and software to generate a variety of training resources
Ability to use Learning Management Systems (LMS) to assign training plans and manage training records
Excellent interpersonal skills with the ability to communicate effectively with a team at a distance
Relationship-building skills to establish partnerships with internal customers, experts, and stakeholders
Strong organizational, planning, and time management skills

What we offer

opportunity for growth and development throughout the company
competitive salary
benefits package
opportunity to be part of a dynamic and diverse culture

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Learning and Development Specialist

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