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Helpware Logo Helpware · Education

Learning and Development Officer

Philippines, Cebu · Job Posted June 14, 2026
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Job Responsibility

  • Adhere to the standard ADDIE methodology, while leveraging best practices in adult learning theories, for instructional design
  • Identify and interview subject matter experts and target audiences to determine client’s business and performance requirements
  • Determine the learning goals and identify appropriate learning solution(s) and/or comprehensive training plan for a given situation – and, vary the elements/approach of the instructional design to maintain the attention of the learner and to produce the most appropriate solution
  • Develop concise, creative, effective, and high-quality instructional materials. Course deliverables include design documents, objectives, video scripts, storyboards, eLearning, WBTs, job aids, reinforcement materials, prototypes, instructor and participant materials
  • Manage content review process which includes validating learning objectives, incorporating changes as needed into materials and course effectiveness and ensuring final project deliverables are of the highest quality
  • Design, conduct and analyze surveys, tests, interviews, focus groups, observation procedures, sampling techniques, and reports to evaluate learning solutions
  • Complete analysis of all existing training on a specified topic and identify improvement opportunities to improve learning effectiveness and retention
  • Work in team environment and collaborate with other members of the learning and development organization located around the globe
  • Available for occasional travel if necessary

Requirements

  • Adult Learning and Assessment of Learning Styles. Curriculum Design related certification
  • At least 2 years related work experience in a contact center environment
  • Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, Articulate or any e-learning tool
  • Above Average problem-solving, decision making, analytical skills
  • Excellent written and verbal communication skills
  • Excellent project/time management skills, public presentation skills, and classroom management
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