This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Ole & Steen, we believe our people are the beating heart of every store. We are growing fast — 26 stores across the UK with more on the way — and we are ready to make that next step count. That means building real development pathways, giving our teams genuine careers, and creating a learning culture that is as warm and energising as the spaces we bake in. We are looking for an L&D Manager who is ready to build something — not just maintain it. This is a newly created role, which means you will have genuine ownership over how we approach learning, progression, and development across the entire business.
Job Responsibility:
Build and implement structured training frameworks across all operational levels
Create clear career progression and development pathways that give teams a genuine route forward
Design onboarding and stepping-up programmes for operational teams
Deliver workshops, training sessions, and leadership development initiatives across the estate
Lead the full development and implementation of the Thrive LMS platform
Create engaging and practical learning content that works for a fast-paced hospitality environment
Drive platform engagement and build long-term digital learning capability across the business
Partner closely with Operations Managers and store leadership to identify training needs and implement practical solutions
Support the evolution of our hospitality and coffee capability programmes
Ensure training initiatives are grounded in the realities of running a busy store
Drive consistency in leadership standards and training quality across the estate
Requirements:
Experience within Learning & Development, Training, or Operational Development
A background in hospitality, restaurant, QSR, or food-led retail — operational experience is a genuine advantage
Proven experience designing and implementing learning programmers or frameworks
Familiarity with LMS platforms and digital learning environments
Confidence-facilitating workshops and leadership discussions
The ability to balance strategic thinking with practical, on-the-ground execution
Emotional intelligence and strong relationship-building skills — you influence and challenge constructively
A self-motivated mindset with a strong sense of ownership
What we offer:
Flexible working environment with hybrid options depending on project needs