Learning and Development Manager Jobs

Helpware

Location:
Philippines, Cebu

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Oversees the overall training operations of the Learning and Development Department and provides tactical plans to the Global Head. Responsible for executing the entire training process, needs assessment, development and/or outsourcing of training programs, including content, delivering of training programs and evaluation of the effectiveness of training. The lead in maintaining the company’s learning and development program, acting as the primary contact for team members and managers.

Job Responsibility:

Oversees the overall training operations of the Learning and Development Department and provides tactical plans to the Global Head
Responsible for executing the entire training process, needs assessment, development and/or outsourcing of training programs, including content, delivering of training programs and evaluation of the effectiveness of training
The lead in maintaining the company’s learning and development program, acting as the primary contact for team members and managers
Assists the Global Head in managing the department's training programs including planning, developing, and executing
Manages the overall coordination, production, and use of training materials for the training programs and ensures their consistency of use
Manages the requirements of the department's courses and liaises with appropriate contacts for improvement
Manages one or more Learning and Development Officers, Officers, and Associates
Oversees the recruitment, coordination, contracting, and support of the Learning and Development team
Assist in the delivery of training courses where needed
Works with the Leadership Development team to offer support and to ensure consistency in the use of materials and training practice and offer advice
Works closely with the Learning and Development staff to ensure the monitoring and evaluation of courses and ensure the quality of programs is the focus of all processes
Keeps up to date with developments in training methodology and learning and development issues in the BPO industry including e-learning
Oversees the roll-out and regular monitoring of training needs analysis in the department to inform the L&D Global Head of further development needs
Supports the Global L&D in representing the Learning and Development Department at various external events and/or forums
Provides feedback and support to the Global L&D Head to ensure that the needs of the staff are understood and met
Works with the Operations Managers/ CSMs to provide tailored curriculum for learning and development programs
Work with the L&D officers for coaching/mentoring and achievement of KPI targets

Requirements:

At least 2 years corporate work experience in a learning and development role
Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Google Suite or any e-learning tool
Above Average problem-solving and decision making skills
Excellent written and verbal communication skills
Excellent public presentation skills and classroom management

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

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Learning and Development Manager