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The Learning & Development Assistant will play a key role in the administration of the Firm’s Learning & Development initiatives and programmes, along with the design and execution of the training necessary for the firm to deliver the highest quality of work and service to our clients. This role provides you with the opportunity to coordinate a wide range of training programmes to assist the development of all fee-earners and business professionals within the firm. You will be integral to helping the team deliver the L&D strategy for the firm.
Job Responsibility:
Demonstrating excellent client service and seeking to understand needs in order to shape the support given
Collaborating and building relationships using effective communication and planning skills
Organizing and scheduling training and development programmes
Managing incoming L&D queries efficiently and effectively
Keeping all training programme and design materials on L&D shared database
Keeping the L&D training calendar up to date
Communicating effectively with external providers to coordinate booking and payment
Advertising and promoting courses through various communication channels and keeping related information on the firm’s systems updated
Assisting with and understands the Training Needs Analysis process for client groups within the firm
Proactively managing invoices and budgets, supporting L&D team with tracking and reporting
Suggesting continuous improvement ideas for team processes and leading on their implementation
Proactively coordinating event logistics, liaising with key stakeholders, presenters, venues, and participants
Conducting review and analysis of attendance metrics and post-programming surveys to recommend program improvements as needed
Supporting the design and delivery of milestone programs including Trainee Induction and NQ Induction
Demonstrating sound systems knowledge, e.g. Excel, PowerPoint, Zoom, Teams, Outlook, iManage
Performing other duties as assigned
Requirements:
Passion for people development
Ability to work to tight deadlines
Good time management skills
Strong project management skills
Excellent attention to detail
Ability to build relationships with a wide range of people
Strong communication skills — articulate in writing, presenting, and in person
Exceptional attention to detail and a high standard of written English
A proactive mindset — comfortable managing your own workload and juggling multiple priorities
Emotional intelligence and resilience — able to navigate sensitive matters with professionalism and discretion
A collaborative spirit — open to feedback, eager to share ideas, and confident working with diverse teams
Excellent organisational skills — calm under pressure and deadline-driven
A commitment to inclusion — experience working in diverse teams and fostering an inclusive culture
High integrity and professionalism — always operating with the highest ethical standards
Nice to have:
Prior experience of coordinating training programmes, ideally within professional services environment
Prior experience of Learning Management Systems and databases