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Four Seasons Logo Four Seasons · Human Resources

Learning and Development Assistant Manager

China, Taipa · Job Posted July 04, 2026
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Job Responsibility

  • Direct and deliver comprehensive introductory training and orientation modules for all new hires to uphold brand standards
  • Ensure all new employees are equipped with the knowledge and skills needed to successfully navigate their 90-day probationary period
  • Partners with the Regional Learning and Development Manager to manage and facilitate all core training programs and annual compliance requirements
  • Review and analyze daily and monthly operational metrics to pinpoint service deficiencies and behavioral performance gaps
  • Partner with Regional Learning and Development Manager and hotel management to analyze performance challenges and propose targeted learning solutions where appropriate
  • Designs and develops targeted learning solutions and blended learning programs to address performance gaps and build management competencies
  • Prepare monthly and annual training calendars aligned with identified learning needs and business priorities
  • Act as a key execution partner for property-wide change initiatives, brand-wide service updates and large-scale growth projects
  • Maintain a strong operational focus by consistently spending time in various departments, ensuring that core skill training is actively and accurately reinforced on the floor
  • Establish, audit and maintain flawless training attendance records
  • Track and report monthly and annual training hours to ensure total compliance with corporate policies and legislative standards
  • Regularly benchmarks the hotel's learning function performance against the corporate Learning Success Levels, collaborating closely with the Regional Learning and Development Manager to analyze performance data and align local outcomes with cooperate benchmarks
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers

Requirements

  • Bachelor’s degree or equivalent professional experience required
  • Minimum of 3 years of experience working in a managerial capacity
  • Proven experience in hotel operations or other luxury service industries is highly preferred
  • Reading, writing and oral proficiency in Cantonese, Mandarin and English
  • Exceptional communication, presentation and public speaking skills
  • Strong leadership and stakeholder management capabilities
  • Highest level of integrity and professional transparency
  • Proficient in adult learning styles and principles, with a strong awareness of current industry trends and modern learning technologies, including digital, e-learning and distance learning platforms

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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