Learning Administration & Services Lead, Citi

Citi

Location:
United Kingdom, Belfast

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Learning Administration & Services Lead role accomplishes results through leading project teams, integrating subject matter and industry expertise, and contributing to standards. The individual is responsible for operational activities, vendor management, stakeholder relationships, and ensuring compliance and risk standards within a financial services setting.

Job Responsibility:

Manage, supervise and coordinate day-to-day operational activities in the unit
Encompasses stakeholder manager of vendors and other stakeholders
Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement
Ensure and monitor the accuracy and completeness of the services
Establish consistent and standardised operational processes
Provide assistance for all processes within the Unit and have main responsibility
Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties
Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general
Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems-related report as required by Regional and Country stakeholders
Provide necessary data and insight to BU Head for Operations-related processes as needed
Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify and correct control gaps
Lead local standardisation efforts as per regional Business Unit operations guidelines
Actively identify and implement process improvement opportunities
Ensure operational controls and Manager’s Control Assessment compliance
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Experience as Business Manager
Project administration and background in operational areas
Experience managing limited resources that are requested to offer outstanding results
Experience in finance and processes administration
Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
Passion, humility, integrity, positive attitude, mission-driven, and self-directed
Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management
Strategic and goal-oriented thinker
Effective interpersonal skills – including teamwork and organisational skills
Consistently demonstrates clear and concise written and verbal communication
Persuasive and passionate communicator with excellent public speaking skills
Monitoring both scheduled and unscheduled reviews to completion
Attention to detail and ability to prioritise

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance-related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Learning Administration & Services Lead