Learner Support Manager Job at 360 Resourcing Solutions (St Helens)

Learner Support Facilitator – SEMH

We are looking for a Learning Support Facilitator SEMH to join us at Tameside Co...

Location

United Kingdom , Ashton-Under-Lyne

Salary:

22433.00 - 25835.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Some previous experience in supporting young people
Sound understanding of the range of issues facing young people with barriers to their learning (including social, emotional and behavioural)
Ability to motivate students with differing needs and abilities
Excellent interpersonal skills in working with students
Ability to remain calm
Problem solving approach to managing challenging situations

Job Responsibility

Provide a range of support to learners with a variety of needs including difficulties/disabilities, Literacy, Numeracy and Language
Provide emotional support
Encourage participation in the learning environment
May be required to support learners with personal care needs
Support learners across a wide range of vocational subjects
Work alongside classroom tutors to break down barriers and ensure that learners are able to access the curriculum and reach their full potential
Ensure that individual learner needs are met
Contribute to raising awareness and understanding of the needs of individual learners in the wider college community

What we offer

Cycle to Work scheme
Free on site Gym at our Beaufort Road campus
Retail Discounts
Local Government Pension Scheme
33 days’ holidays for a full time position pro rata for factual positions

Fulltime

Learner Support Administrator

The Learner Support Administrator will be pivotal in ensuring the right informat...

Location

United Kingdom , London

Salary:

25396.80 GBP / Year

Central YMCA

Expiration Date

Until further notice

Requirements

Previous experience in an administrative role
Basic knowledge of customer relationship management (CRM) systems
Strong communication skills and ability to provide an outstanding level of customer service
Interest in adult education with the ability to listen and have empathy and understanding of the barriers learners face
Ability to follow procedures timely and accurately
Excellent attention to details and able to work on deadlines
Excellent computing skills, including Microsoft Office package
Good interpersonal skills including ability to deal with a wide range of people in person and over the phone
Ability to use own initiative to problem solve

Job Responsibility

Provide administrative support to our students (such as guiding them with applications for student loans)
Assist the wider teams to ensure all aspects of the course delivery is fulfilled
Be the main point of contact for YMCAfit students outside of the classroom environment and provide advice and guidance over the phone and via email
Ensure that all students enquiries are responded to and appropriate support is provided

What we offer

27 days annual leave + 3 annual leave days over Christmas + bank holidays
Extra annual paid leave for your birthday, a mental health day, and up to 5 volunteering days
4 % Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Employee Assistance Programme (EAP) – a wide range of free and confidential services for you and your immediate family (including counselling sessions)
Employee Discount Scheme

Support Learning Manager

Adyen is looking for an experienced Support Learning Manager to join our Support...

Location

United States , Chicago

Salary:

85000.00 - 110000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

BA/BS degree in Learning & Development, Education, Instructional Design, or other related field
3+ years working experience within Learning & Development, Quality, Knowledge Management and Support Excellence teams
Demonstrated experience using the ADDIE content development model, adult learning theory, and instructional design methodologies to build effective learning solutions
Demonstrated experience building eLearning authoring tool modalities and learning technologies, especially, Articulate Rise
Demonstrated experience in project and program management and strategic projects with global, cross-functional teams
Demonstrated experience analyzing learning data/trends to drive improvements to learning experiences
Demonstrated experience communicating effectively with a variety of audiences, including executive leadership, and managing multiple stakeholders simultaneously to synthesize ideas and learning program content
Demonstrated experience facilitating in both virtual and live classroom environments
Demonstrated experience developing and executing a comprehensive strategy for learning programs
Demonstrated experience defining and establishing program objectives and Key Performance Indicators (KPIs)

Job Responsibility

Conduct learning needs analysis to identify skills/knowledge gaps for Agent and Technical Support Engineer knowledge transfer, identify key performance indicators for proposed learning products
Design, develop, and implement learning solutions in close partnership with Subject Matter Experts (SME), Learning Experience Design, and Learning Operations teams
Develop instructional-led classes and/or e-learning products utilizing Articulate 360, when required
Serve as an advocate for the learner and business by consistently reviewing data provided by the Quality and Learning Operations team and acting as a thought leader by recommending actions based on that data
Build and sustain relationships with Adyen Subject Matter Experts (SME) and functional leaders to gain a deep understanding of business goals and priorities to make informed, data-driven decisions about building learning products
Contribute to and execute strategies for the long term knowledge management priorities of the team
Develop and maintain a network of strategic relationships across key stakeholders across all
Facilitate Train the Trainer (T3) events, when applicable
Business travel may be required

Fulltime

Learner Experience Manager

Join Simplilearn as a Learner Experience Manager focused on enhancing customer s...

Location

United States

Salary:

55000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Post secondary education in tech or education field
Passion for the tech and education industries
Experience in education, teaching, instructional coaching, academic operations or learning and development
Experience working in a growth environment
Great attention to detail and project management skills
Ability to operate and execute independently while collaborating virtually
Track record of delivering outstanding customer and stakeholder satisfaction
Magnetic personality combined with a positive attitude and professionalism
Experience managing others a plus
2+ year experience in a technical role - data analytics, AIML (Preferred)

Job Responsibility

Act as the primary point of contact for learner escalations
Address cohort learners in class in case of an escalation
Investigate issues by coordinating with cross-functional teams
Ensure timely, accurate, and empathetic resolution of customer problems
Track escalation trends and identify root causes to prevent recurrence
Maintain documentation of cases, actions taken, and outcomes
Communicate with learners to align on progress and expectations
Manage classroom satisfaction, measure student engagement, and guide/coach students to ensure they graduate career-ready
Manage escalations and respond to learner queries with appropriate resolution
Meet with learners 1 on 1 to discuss concerns or feedback

Fulltime

Manager, Technical Support

As a Manager, Technical Support on the Customer team, you play a mission-critica...

Location

United Kingdom , London

Salary:

Not provided

Zip

Expiration Date

Until further notice

Requirements

7+ years in technical, customer-facing roles
at least 3 years in a people management capacity within Technical Support or a similar function
proven experience leading distributed or global teams
strong track record partnering with Engineering and Product to resolve complex technical issues
experience supporting enterprise-scale customers in SLA-driven environments
demonstrated success building scalable processes and improving operational performance
exceptional leadership, communication, and stakeholder management skills
strong operational mindset with the ability to balance strategy and execution
excellent prioritization and decision-making in high-pressure environments
ability to translate complex technical concepts for both executive and non-technical audiences

Job Responsibility

Lead and develop the US Technical Support team
share operational oversight of the Philippines team
drive staffing models, workforce planning, and scheduling to meet SLA targets
foster a culture of ownership, urgency, technical excellence, and customer advocacy
act as a senior escalation leader for complex technical issues
guide teams through deep-dive investigations, reproduction steps, and ownership determination
partner closely with Engineering to strengthen feedback loops
build and scale global escalation pathways
standardize triage workflows, debugging practices, ticket handoffs, and prioritization frameworks
identify systemic friction points and implement process improvements

What we offer

Start-up equity
health, vision & dental coverage
flexible PTO
Apple equipment plus home office budget

Fulltime

R&D Knowledge and Learning Manager (Planning & Measurement Support)

As a Manager – TA/Product Knowledge & Learning (Planning & Measurement Support),...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree with 6+ years of clinical/scientific affairs experience
Master’s degree with 7+ years of experience
Bachelor’s degree with 8+ years of experience
Advanced degree in life sciences, pharmacy, or medicine
Experience in learning planning support, measurement, and analytics
Demonstrated ability to design and interpret surveys and learning effectiveness metrics
Strong analytical, organizational, and communication skills
Experience supporting Global Medical or scientific training programs in a matrixed environment

Job Responsibility

Support the TA/Product K&L team by enabling planning and measurement activities aligned to established learning plans and Global Medical priorities
Translate approved learning plans into detailed planning inputs, including timelines, milestones, dependencies, and tracking tools
Coordinate inputs and learner insights to support Global Medical training needs, in alignment with therapeutic area and product priorities
Design, deploy, and analyze surveys to assess learner needs, readiness, and post-training effectiveness
Define, track, and assess learning metrics (e.g., participation, satisfaction, knowledge uptake) in alignment with TA/Product K&L objectives
Prepare dashboards, reports, and insights summaries to support data-driven decision-making and continuous improvement
Support planning and measurement for congress-related trainings, including pre- and post-congress assessments (execution led by the TA/Product K&L team)
Maintain integrated learning calendars, trackers, and documentation to support governance and visibility
Identify risks, gaps, and improvement opportunities related to learning plans and measurement, and communicate insights to the TA/Product K&L team
Ensure alignment with Amgen learning standards, governance processes, and compliance requirements

New

Employability Practitioner Skills Coach

Accountability for the delivery of a cohesive and comprehensive referral strateg...

Location

United Kingdom

Salary:

28000.00 - 34000.00 GBP / Year

Total Training Provision

Expiration Date

Until further notice

Requirements

Level 3 qualification in Employability, Learning and Development, Advice and Guidance, Education, Business Administration, Customer Service, or a related subject, or equivalent occupational experience
Coaching, Mentoring, Teaching, Assessing, or Learning and Development qualification (or willingness to work towards), such as TAQA, CAVA, AET, or equivalent
Functional Skills Level 2 in English and Mathematics (or equivalent)
Experience of coaching, mentoring, training, or supporting individuals within employability, education, apprenticeships, recruitment, welfare-to-work, youth services, or a related environment
Proven experience of supporting individuals to develop skills, overcome barriers, achieve goals, and progress into employment, apprenticeships, or further learning
Knowledge and understanding of employability programmes, apprenticeship standards, work-based learning, and career development practices
Understanding of learner-centred coaching techniques, target setting, action planning, progress reviews, and evidence collection
Knowledge of government-funded training programmes, employability initiatives, apprenticeships, or adult learning provision
Good understanding of labour market information, employer expectations, recruitment processes, and current employment trends
Excellent communication, interpersonal, coaching, and presentation skills, both written and verbal

Job Responsibility

Deliver and facilitate coaching, training, and learning activities that follow agreed learner journeys and support individuals to develop the knowledge, skills, behaviours, and confidence required to gain and sustain employment
Support learners to develop essential employability skills, including communication, teamwork, problem-solving, digital skills, job search techniques, interview preparation, and workplace professionalism
Deliver and support English, maths, and digital skills development where required, signposting learners to specialist support where appropriate
Complete learner reviews, progress meetings, and workplace visits in line with organisational, quality, and funding requirements
Work closely with employers, line managers, and workplace mentors to ensure learners receive the support and opportunities needed to achieve their development goals
Coach learners to gather and present evidence of learning, competence, and achievement, supporting progression towards qualifications, apprenticeships, or employment outcomes
Monitor learner engagement, attendance, wellbeing, and progression, taking proactive action to overcome barriers to learning and reduce withdrawals
Deliver enrichment activities that promote safeguarding, Prevent, British Values, equality, diversity and inclusion, wellbeing, resilience, and personal development
Support learners with career planning, progression opportunities, job applications, CV development, interview preparation, and transition into employment or further learning
Maintain accurate learner records and complete all administrative requirements within agreed timescales, ensuring compliance with organisational and funding requirements

What we offer

25 + all bank holidays, Birthday off, Christmas Shopping day
Total Leave – All staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
2 Years’ Service – Staff who have passed 2 years’ service get an additional 2 days leave
5 Years’ Service – Staff who have passed 5 years’ service get an additional 2 days leave
10 Years’ Service – Staff who have passed 10 years’ service get an additional 2 days leave
Total Work Anniversary – Vouchers for colleagues who reach a work anniversary, £10 for every year reached
Total Health – Staff will have access to the Westfield Health Plan once they have successfully passed their probation & Health Assured from Day 1
Total Fridays – Early Finish Fridays. On the 2nd Friday of every month, staff benefit from a 3pm finish
Dress Down Fridays – Every Friday, staff do not need to wear formal work clothes
Buy & Sell – Buy up to 5 days of annual leave and sell up to 3

Fulltime

New

Housing Skills Coach

Accountability for the delivery of a cohesive and comprehensive referral strateg...

Location

United Kingdom

Salary:

32000.00 - 38000.00 GBP / Year

Total Training Provision

Expiration Date

Until further notice

Requirements

Level 3 qualification in Housing, Community Development, Advice and Guidance, Learning and Development, Education, or a related discipline, or equivalent occupational experience
Functional Skills Level 2 in English and Mathematics (or equivalent)
Experience of coaching, supporting, mentoring, or developing individuals within a housing, community, employability, customer service, or work-based learning environment
Proven experience of supporting learners, colleagues, tenants, or customers to achieve personal, professional, or organisational goals through structured development activities
Knowledge and understanding of the housing sector, including tenancy management, customer service, safeguarding, welfare support, and resident engagement
Understanding of learning, coaching, assessment, and development practices, including setting objectives, monitoring progress, and evidencing achievement
Excellent communication, interpersonal, and presentation skills, both verbal and written, with the ability to build positive relationships with a wide range of stakeholders
Strong IT and digital skills, including Microsoft Office applications, learner management systems, case management systems, and online learning platforms
Ability to manage a varied caseload, prioritise workloads effectively, and work to agreed targets and deadlines
Ability to work independently with minimal supervision while contributing positively as part of a wider team

Job Responsibility

Deliver and facilitate coaching, training, and development activities that follow the agreed learner journey and support learners in gaining and applying new housing-related knowledge, skills, and behaviours within their role and workplace
Support learners to develop the English, maths, digital, and communication skills required to be effective within the housing sector, signposting to additional support where required
Complete the required learner reviews, progress meetings, and workplace visits in line with organisational, quality, and funding requirements
Engage with line managers and workplace mentors to ensure learners receive appropriate support, guidance, and opportunities to develop the knowledge, skills, and behaviours outlined within their learning plan
Coach learners to gather and present appropriate evidence of competence, supporting progress towards qualification achievement, professional development goals, and successful completion of learning programmes
Monitor learner engagement, attendance, wellbeing, and progression, taking appropriate action to reduce withdrawals and support successful outcomes
Deliver and embed enrichment activities relating to safeguarding, Prevent, equality, diversity and inclusion, British Values, tenancy sustainment, and wider personal development
Manage and complete all administrative duties within agreed timescales, ensuring learner records, reports, and documentation remain accurate, compliant, and up to date
Maintain current knowledge of housing legislation, regulatory requirements, sector developments, and best practice through continuous professional development and standardisation activities
Research housing sector developments, policy changes, customer service trends, and employer requirements to ensure coaching and support remain relevant and effective

What we offer

25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
Additional 2 days leave after 2 years' service
Additional 2 days leave after 5 years' service
Additional 2 days leave after 10 years' service
Work Anniversary vouchers (£10 for every year reached)
Access to the Westfield Health Plan after probation
Health Assured from Day 1
Early Finish Fridays on the 2nd Friday of every month (3pm finish)
Dress Down Fridays
Buy up to 5 days of annual leave and sell up to 3

Fulltime

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Learner Support Manager

Job Responsibility

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