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Learner Support Administrator

ymca.co.uk Logo

Central YMCA

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Location:
United Kingdom , London

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Category:
Education

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Contract Type:
Employment contract

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Salary:

25396.80 GBP / Year
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Job Description:

The Learner Support Administrator will be pivotal in ensuring the right information, advice and guidance is provided to support the learner’s needs across all programms within YMCAfit. This will be a varied and exciting role in a fast paced environment where no one day will be the same. This is a real opportunity to take ownership and make the role your own as well as gain an insight into education in the Fitness industry with a leading provider.

Job Responsibility:

  • Provide administrative support to our students (such as guiding them with applications for student loans)
  • Assist the wider teams to ensure all aspects of the course delivery is fulfilled
  • Be the main point of contact for YMCAfit students outside of the classroom environment and provide advice and guidance over the phone and via email
  • Ensure that all students enquiries are responded to and appropriate support is provided

Requirements:

  • Previous experience in an administrative role
  • Basic knowledge of customer relationship management (CRM) systems
  • Strong communication skills and ability to provide an outstanding level of customer service
  • Interest in adult education with the ability to listen and have empathy and understanding of the barriers learners face
  • Ability to follow procedures timely and accurately
  • Excellent attention to details and able to work on deadlines
  • Excellent computing skills, including Microsoft Office package
  • Good interpersonal skills including ability to deal with a wide range of people in person and over the phone
  • Ability to use own initiative to problem solve
What we offer:
  • 27 days annual leave + 3 annual leave days over Christmas + bank holidays
  • Extra annual paid leave for your birthday, a mental health day, and up to 5 volunteering days
  • 4 % Contributory Pension Scheme
  • Life Insurance
  • Cycle to Work Scheme
  • Employee Assistance Programme (EAP) – a wide range of free and confidential services for you and your immediate family (including counselling sessions)
  • Employee Discount Scheme

Additional Information:

Job Posted:
January 22, 2026

Work Type:
Hybrid work
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