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Learner Engagement Senior Analyst

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Citi

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Location:
Poland , Warsaw

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Contract Type:
Employment contract

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Salary:

151920.00 - 258680.00 PLN / Year

Job Description:

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and knowledge to Citi’s HR (Human Resources) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Learner Engagement Senior Analyst supports the operational execution and scheduling of leadership and professional development programs across a global portfolio. This role partners closely with faculty management, program owners, and internal stakeholders to ensure programs are staffed, scheduled, communicated, and delivered effectively. The role is responsible for driving strong operational discipline across scheduling, course volume planning, learner marketing/communications, cost tracking, and risk management—ensuring a high-quality learner experience while meeting business and resource constraints.

Job Responsibility:

  • Support planning, scheduling, and coordination of day-to-day activities related to implementing programs across the Leadership Development portfolio in various time zones and global locations
  • Ensure appropriate program staffing levels through collaboration with faculty management
  • Plan, organize, and facilitate monthly course volume meetings
  • Coordinate as-needed scheduling touchpoints to mitigate any downward trends and/or issues regarding course registrations
  • Ensure resources (such as facilitators, training rooms, vendors, etc.) are assigned to program and monitors commitment
  • Establish program communication needs and create program communication plan
  • Execute direct-to-learner campaigns and communications to drive enrollments across all programs
  • Identify, documents, and understands program dependencies
  • Maintain documentation of scheduling procedures and workflows
  • Organize regular process improvement touchpoints with internal and external partners to ensure proper process flow
  • Track actual program costs, identify variances, and reforecast program costs as needed
  • Create the process risk management plan

Requirements:

  • 5-8 years of relevant experience
  • Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects
  • Bachelor's/University degree or equivalent experience
  • Fluent English skills
What we offer:
  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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