Lean Director - Operational Excellence Job at Robert Half (Glen Allen)

Director of Operations

We are recruiting for a Director of Operations on a full time (40 hours), perman...

Location

Ireland , Dublin

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

A highly experienced senior operations leader with a proven track record in Director-level or equivalent roles, ideally within complex, multi-site, or scaling environments
Demonstrated expertise in change management, operational integration, and embedding new systems, cultures, and organisational structures
Strong programme and project leadership capability, with significant experience leading large-scale, cross-functional transformation
Deep understanding of operational compliance, regulatory governance, audit standards, and risk management
Strong experience in LEAN, continuous improvement, or operational excellence methodologies, with demonstrable results
A strategic thinker capable of translating organisational goals into measurable operational plans
An influential and credible leader able to effectively engage, influence, and challenge senior stakeholders, including executive and Group-level leadership
Commercially and financially astute, with strong analytical, decision-making, and problem-solving abilities
Exceptional leadership skills with experience managing and developing senior managers and operational teams
Technologically adept, with experience in system implementation, digital transformation, and operational reporting tools

Job Responsibility

Act as the senior operational lead for Glanmore Foods, responsible for delivering against strategic operational objectives
Report on operational performance, risk, compliance, strategic priorities, and transformation progress
Lead organisation-wide change management, embedding new systems, cultural change, and improved ways of working
Foster a culture of excellence, ensuring high standards in food quality and service
Lead, mentor, and develop management teams to achieve business goals and enhance performance
Oversee all major operational projects, including system rollouts, process re-engineering, optimisation, and infrastructure enhancements
Establish, refine, and enforce robust operational governance, compliance processes, and audit standards
Lead LEAN programmes to improve efficiency, reduce waste, and strengthen cross-functional collaboration
Build and embed operational resilience through proactive risk management, contingency planning, and business continuity frameworks
Provide strong and visible leadership to senior managers, ensuring alignment, accountability, and high performance across all operational functions

What we offer

Discounts on brands across the Island of Ireland (restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more)
Flexible working to support work life balance
Free parking at the office
Career Pathways to support career progression and/or skills development
Learning & development programs available for personal and professional development & growth
Access to wellness programs to promote mental health and wellbeing of our colleagues
Employee Assistance Program to guide and support our employees
Exciting appreciation days

Fulltime

Director of Operational Transformation

As the Director of Operational Transformation for Paymode, you will leverage str...

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, operations management, or related field (Master’s preferred)
10+ years of experience in operational excellence or process improvement
at least 5 years in a leadership role within payments or fintech
Proven success in leading transformation and continuous improvement initiatives
Strong analytical, problem-solving, and project management skills
Excellent communication, interpersonal, and leadership abilities
Occasional travel may be required for team alignment and client engagements

Job Responsibility

Escalation Monitoring: Regular weekly reporting weekly updates to CCO and Paymode SLT on managing escalated customer issues (facilitating and driving for the team), ensuring RCA is completed and ensuring root cause fixes are addressed
Operational Excellence Strategy: Support the implementation and execution of innovative business process improvements resulting in measurable financial and customer loyalty gains
Act as a sustainability expert to maintain and improve business financial results
Project Leadership: Serve as Project Team leader, mobilizing members across the organization to accomplish goals specified in project charters
Refine and update charters with clear problem statements, financial and customer goals, scope, staffing, and scheduling
Plan and facilitate productive team meetings, manage activities outside meetings, and ensure projects remain on schedule
Communicate progress and risks to senior leadership and assure approved improvements are implemented before project closure
Lean Program Leadership – Represent Paymode in enterprise-wide operational excellence initiatives, applying Lean principles to streamline workflows, reduce operational costs, and minimize escalation drivers
Training & Enablement – Provide training to leaders and teams on continuous improvement methodology and formal problem-solving techniques, enabling departments to drive better business results as measured by balanced scorecards
Continuous Improvement & Capability Building: Best Practice Sharing – Promote a culture of continuous improvement by sharing best practices across Paymode teams and benchmarking against fintech industry standards

Director, Operational Governance

Strategic leader responsible for establishing and maintaining operational discip...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (Business, Operations, or related field preferred)
Minimum of 5 years of program or project leadership experience
10+ years of experience in the telecommunications industry supporting business operations
Proven experience leading operational governance and strategic program offices
Expertise in communication, change management, and staff development
Strong project and program management abilities, including building methodologies and tools
Experience with Lean, Six Sigma, or other process improvement frameworks
Strong business acumen with the ability to analyze complex data and drive strategic outcomes
Ability to manage multiple priorities and synthesize business needs into actionable strategies
High emotional intelligence, with strong interpersonal and stakeholder management skills

Job Responsibility

Define and implement the company’s operational governance framework, including decision rights, performance standards, and reporting structures
Establish and maintain policies, procedures, and control mechanisms to ensure operational compliance, consistency, and efficiency
Partner with executive leadership to prioritize strategic initiatives and allocate resources effectively across business units
Lead regular operational review cycles and governance forums to ensure alignment with corporate goals and risk management protocols
Build and lead a high-performing PMO responsible for planning, executing, and delivering enterprise-wide projects and transformation programs
Develop standardized project management methodologies, templates, and tools based on best practices (e.g., PMI, Agile, or hybrid frameworks)
Oversee project portfolio management, ensuring initiatives are aligned with strategic priorities and deliver measurable value
Monitor project health, budgets, timelines, and risks, providing executive-level reporting and escalation management
Coach and mentor project managers to strengthen execution capabilities and foster a culture of accountability and delivery excellence
Collaborate with Operations, Finance, IT, and other functional leaders to drive process optimization and operational efficiency initiatives

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Senior Director of Continuous Improvement

The Senior Director of Continuous Improvement is responsible for developing and ...

Location

United States , Ontario, California

Salary:

225000.00 - 240000.00 USD / Year

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Supply Chain, Operations Management, Food Science, or related field
10+ years of progressive manufacturing experience, ideally in frozen food, packaged food, or high-volume consumer goods
5+ years of leadership experience in Continuous Improvement, Operations Excellence, or similar roles
Demonstrated expertise in TPM implementation, including leading multiple TPM pillars and deploying TPM at the site or multi-site level
Strong Lean and Six Sigma knowledge
Green Belt required, Black Belt preferred
Proven track record of improving throughput, reducing waste, and elevating equipment reliability in complex manufacturing environments
Expertise in change management and capability building across diverse teams
Proficiency with CI performance metrics, OEE, reliability systems, and digital manufacturing tools

Job Responsibility

Develop and execute a multi-year continuous improvement roadmap anchored in TPM pillars, Lean principles, and waste-reduction methodologies
Serve as the subject matter expert for TPM deployment across all manufacturing sites, ensuring standardized processes, capability building, and governance
Champion a culture of operational excellence, employee engagement, and proactive problem-solving
Influence executive leadership using data-driven recommendations to optimize plant performance and long-term capital planning
Lead the rollout of TPM pillars (Autonomous Maintenance, Planned Maintenance, Focused Improvement, Early Equipment Management, Training & Development, Safety & Environment, Quality Maintenance)
Drive kaizen events, value stream mapping, SMED, 5S, and root-cause analysis (RCA) activities
Work closely with Engineering and Maintenance to improve equipment reliability, maximize OEE, and reduce downtime in high-speed, cold-environment production lines
Improve process standardization, changeover optimization, and end-to-end process flow for frozen food production, packaging, and cold-chain operations
Develop and lead training programs for TPM, Lean, and problem-solving methodologies across all levels of the organization
Mentor corporate CI teams, factory CI leaders, and plant leadership, strengthening internal capabilities and succession pipelines

Fulltime

Senior Director - Operational Excellence Total Rewards

The Director, HR Operational Excellence & Strategic Initiatives will lead a team...

Location

United States , Conshohocken

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business, or related field required
Master’s degree preferred
10+ years of progressive experience in HR operations, shared services, or project management
Demonstrated experience leading cross-functional initiatives and driving enterprise change
Experience with Lean, Six Sigma, and continuous improvement methodologies
Extensive experience with HR technology systems including ServiceNow and Workday
Strong analytical and problem-solving skills
Excellent communication and facilitation capabilities
Ability to navigate ambiguity in complex, matrixed environments
Financial acumen including budgeting and forecasting

Job Responsibility

Lead the design, execution, and optimization of enterprise HR processes and programs
Ensure alignment with HR and business strategy through human-centered design
Establish governance models, standard operating procedures, and operational mechanisms
Drive continuous improvement across global HR functions using Lean and Six Sigma
Identify operational gaps and redesign processes for efficiency and scalability
Facilitate process mapping, root-cause analysis, and business impact assessments
Serve as the operational liaison across HR Shared Services, Talent Acquisition, COEs, and Digital HR
Facilitate workshops and design sessions to co-create HR solutions
Support seamless execution of cross-functional HR projects
Develop performance dashboards and KPIs for HR processes and projects

What we offer

medical
dental
vision care
comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Senior Director, Manufacturing Operations North America

Are you excited by the opportunity to shape, scale, and lead a multi-site manufa...

Location

United States , Calabasas, CA

Salary:

221000.00 - 331000.00 USD / Year

ResMed

Expiration Date

Until further notice

Requirements

Significant multi-site leadership experience in a manufacturing or operations environment
Proven success building and leading high-performing teams and leaders
Excellent communication, stakeholder management, and influencing skills, with the ability to thrive in a global, cross-functional organisation
Demonstrated success improving operational efficiency, reliability, quality, and cost
Strong knowledge of regulatory standards, quality systems, and Lean or continuous improvement methodologies
Experience leading site start-ups, expansions, or major transformation programs

Job Responsibility

Lead the North America Manufacturing Network
Provide strategic and operational leadership across the LA, Atlanta, and future North America sites
Partner with cross-functional teams and external bodies, including government agencies, to enhance capability, capacity, and compliance
Shape the long-term manufacturing strategy and play a central role in selecting and standing up our next North America manufacturing site
Build High-Performing, Inclusive Teams
Lead and develop leaders across multiple states and sites - building a culture that is safe, innovative, inclusive, and empowering
Foster strong communication, collaboration, and accountability across the network
Attract, grow, and retain exceptional talent to support both current operations and future expansion
Drive Operational Excellence & Transformation
Champion Lean, continuous improvement, and advanced/digital manufacturing initiatives across all sites

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Paid Time Off (PTO)
paid holidays
floating days
primary caregiver or secondary caregiver leave

Fulltime

Director, Service Excellence

As the Service Excellence Director you will champion our operational excellence ...

Location

United Kingdom , London; Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation
Bachelor’s degree or equivalent related experience
Managed both Global Vendor BPO Operations and In-house escalation or resolution teams
Proven track record in process improvement and optimisation and automation aligned with Six Sigma Methodology
Strong commercial awareness, with the ability to balance resolution experience with efficiency
Relentless collaboration building strong stakeholder relationships to influence and execute
Close-Loop resolution for product or process blockers causing customer friction with measured impact
Customer first mindset, advocating for simplicity and putting yourself in the shoes of the customer
Traveler first: drive exceptional value and effortless resolution service-support (essential)
Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential)

Job Responsibility

AI-Tooling: Strategic investment plan over 2-4 years building best in class technology that replaces legacy tooling
Continuously identify opportunities to leverage AI-tooling to enhance the customer experience
Define new AI-Assistance success metrics, putting customer resolution before cost-to-serve strategies
Process Improvement & Innovation: Leverage customer insights and data analytics to identify process gaps and friction points
Lead re-engineering and standardization initiatives using Lean / Six Sigma methodologies
Partner cross-functionally to simplify workflows, reduce cost-to-serve, and improve resolution speed
Knowledge & Training Excellence: Build and evolve global training programs to enhance product knowledge and service capability
Partner with Learning teams to implement scalable onboarding and continuous learning models
Quality Assurance: Define and oversee AI and Human-agent quality assurance frameworks
Drive measurable improvements in Customer-Sentiment, Resolution Rate, and reduce Contact-Propensity

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

New

Operational Excellence Manager

Randstad Enterprise is a global talent leader, providing solutions and expertise...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

May 31, 2026

Requirements

Fluent professional-level German (written and verbal)
Extensive experience within MSP or RPO environments, with a deep understanding of the end-to-end recruitment lifecycle, contractuals, and best practice processes
Proven track record of driving operational excellence for both onsite and off-site teams, with the ability to develop and deliver complex business plans and regional strategies
Strong influencing and negotiation skills, with the ability to collaborate with and advise Client Service Directors, Heads of Functions, and executive-level client stakeholders
Knowledge of LEAN, Agile, or Six Sigma (Lean White Belt minimum
Yellow Belt preferred)
Proficiency in project methodologies (Prince2, Waterfall, or Agile) to manage SLAs, compliance, and commercial procedures in a results-driven environment
Experience with recruitment technologies (VMS, ATS, CRM) and productivity suites (GSuite and Microsoft Office, including Visio)
Proven ability to work under pressure, both independently and collaboratively, while monitoring current industry trends and legislative changes

Job Responsibility

Leading and delivering a broad range of core Operational Excellence services and global programs, including Account Fit, Stabilisation/Early Success, and Service Improvement initiatives, ensuring a structured and universal approach across the business
Identifying and implementing operational changes and process improvements to drive performance, while ensuring full contractual and legislative compliance and enhancing existing operating models
Creating continuous improvement account roadmaps in partnership with Account Management, utilizing a deep understanding of the MSP or RPO end-to-end life cycle to objectively analyze and improve account processes
Introducing innovative talent tools and technologies to improve the stakeholder experience and developing new best practices to roll out globally after identifying specific needs within individual accounts
Collaborating across global workstreams and internal teams—including NAM and APAC Operational Excellence—while managing and influencing direct or indirect reports and stakeholders to align with excellence standards
Driving 360-degree feedback initiatives, such as Voice of the Customer and Voice of the Team programs, to continuously enhance service delivery and gather actionable insights
Knowledge sharing of best practice strategies at an account level, with the foresight to develop these regionally or globally to the benefit of the wider RSR business

What we offer

Full support of dedicated Buddy who will help you in adjusting to the new workplace
Clear development path and a supporting manager
A competitive salary with extra benefits and a rewarding bonus scheme
Focus on your strengths and supportive feedback
Inclusion and diversity
Use of foreign language
Truly multicultural environment
Work-life balance
Superb training opportunities, access to the training library of the worlds biggest HR and recruitment company
Private health insurance (Medicover)

Fulltime

Lean Director - Operational Excellence

Robert Half

Location:
United States , Glen Allen

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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Lean Director - Operational Excellence

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Location:United States , Glen Allen

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Job Posted:March 13, 2026

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March 13, 2026