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Join Mineral Resources as a Leading Hand Check-in at our Perth Airport location. This permanent, full-time role offers the opportunity to lead check-in operations while supporting our workforce across various mining sites. As Leading Hand Check-in, you will oversee the smooth operation of our airport check-in processes, ensuring our people travel safely and efficiently to mining operations. You will lead a small team while maintaining ambitious standards of customer service and operational excellence, while also supporting continuous improvement by testing new system features and implementing them into our operation. In this role, you will help develop and update check-in training modules, and you will be responsible for building flights and monitoring schedules within our check-in system to ensure accurate, reliable service delivery.
Job Responsibility:
Supervise and coordinate check-in staff during busy operational periods
Consult with Operations Leaders and maintain strong working relationships
Implement safety procedures and compliance requirements
Resolve passenger issues and manage challenging situations professionally
Monitor equipment functionality and report maintenance needs
Monitor and build flight schedules into our check-in system
Support and mentor the check-in team to ensure they are set up for success
Requirements:
Previous experience in airport operations, customer service, or similar environment
Strong leadership skills with ability to motivate and guide team members
Excellent communication and problem-solving abilities
Flexibility to work various shifts including early starts and weekends
Understanding of aviation security and safety requirements preferred
Physical fitness for standing, lifting, and moving baggage
Ability to fly to remote locations for day trips to support the regional airport teams when required
Nice to have:
Understanding of aviation security and safety requirements
What we offer:
competitive remuneration
comprehensive benefits
genuine career progression opportunities
collaborate with experienced professionals in a supportive environment