Leader Writer Job at The Telegraph (London)

Customer Experience Senior Manager

We are rebuilding how support works at Apollo. Moving from a reactive, ticket-dr...

Location

Salary:

Not provided

Apollo.io

Expiration Date

Until further notice

Requirements

5 or more years in customer experience, content, operations, or insights roles
5 or more years leading managers, leads, or high performing ICs
Experience building or evolving teams through change, ambiguity, or rapid scaling
Strong partnership record with Product, PMM, Engineering, or Enablement
Is AI focused and on the journey to becoming a master of the craft. How can we use AI insights to power humans to drive change?
Exceptional written and verbal clarity. You make the complex simple
Comfortable designing frameworks and systems from scratch
Deep curiosity about the why behind customer behavior and experience problems

Job Responsibility

Architect how the CE and KB teams operate moving forward, including workflows, tooling, and success metrics
Build a unified strategy that positions the KB as a core input to AI accuracy, customer self-service, and experience design
Develop the operating model for the Customer Experience Change Agent team, including discovery frameworks, investigation protocols, validation processes, and cross functional feedback loops
Ensure all product enhancements, releases, and UI or UX changes are rapidly reflected in knowledge articles using a machine first, human clear structure
Partner closely with Product Managers and Product Marketing Managers to integrate knowledge flows into product development and release cycles
Maintain rigorous auditing to ensure accuracy, freshness, and findability across internal and customer facing content
Drive the adoption of AI assisted authoring, auditing, and taxonomy optimization
Shift the team from compliance QA to experience discovery. Empower analysts to investigate journeys, validate themes, and deliver insights that prompt action
Build tools, templates, workflows, and training materials that help the team work consistently at a high bar
Translate observations into clear narratives with data, impact assessment, and recommended next steps

Staff Brand Designer

The Intercom Creative Studio is looking for a Staff Level Designer with experien...

Location

United States , San Francisco

Salary:

193500.00 - 231125.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

10+ years design experience with a portfolio showcasing a breadth of brand identity and campaign work
Proficiency in Figma, Adobe CC
Experience in motion design and illustration (in execution and/or art direction)
Ability to work autonomously and guide more junior members of the team
Ability to balance staying on top of design trends while remaining true to Intercom’s core brand identity
Detail oriented—ability to sweat design details while also seeing the big picture
Ability to communicate with precision, clarity, honesty, and respect
Ability to articulate and defend decisions to senior leadership
A strong understanding of Intercom’s brand strategy and how to apply it
A strong understanding of business goals and strategy

Job Responsibility

Design for marketing campaigns and communications across multiple channels: paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc
Establish Intercom’s brand as a leader and reference point for the industry
Elevate Intercom’s social presence with impactful visuals for static and video-based content
Apply new design systems to branded touchpoints
Partner with animators to create motion-based assets
Own projects from concept to final execution
Create high-quality work that delivers on our brand and business strategy
Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward
Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Technical Recruiter, Design

Figma is growing our team of passionate creatives and builders on a mission to m...

Location

United States , San Francisco; New York

Salary:

102000.00 - 210000.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

7+ years of full-cycle technical recruiting experience
2+ years focused on Product or Design recruiting
A track record of building your own pipelines and shaping sourcing strategies
Deep familiarity with Product and/or Design communities and the latest trends in tech
Proven success partnering with leaders to navigate complex offers to close top candidates and experience hiring exceptional technical talent at a high-growth startup or leading tech company

Job Responsibility

Lead full-cycle recruiting for Product and/or Design roles, including–Product Managers, Technical Program Managers, Product Designers, Brand Designers, UX Writers, UX Researchers, and Product/Design leaders
Partner with Product and Design leadership to design smart, scalable top-of-funnel strategies
Craft thoughtful outreach that sparks interest and reflects Figma’s voice
Deeply understand Figma’s products and mission—and share that story with candidates in an authentic way
Act as the main point of contact for candidates, ensuring a smooth, inclusive, and memorable experience from first hello to final offer
Stay organized across pipelines and track progress through data and metrics
Continuously improve our interview process to help us assess talent more effectively
Collaborate across teams to lead and contribute to high-impact recruiting projects

What we offer

equity
health, dental & vision
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement

Fulltime

Copy Supervisor

We are looking for a Copy Supervisor who is passionate about creating compelling...

Location

United States , Cary; New York; San Francisco

Salary:

100000.00 - 130000.00 USD / Year

Inizio Evoke

Expiration Date

Until further notice

Requirements

An experienced pharma copywriter, with a proven ability to create compelling and compliant messaging across multiple channels
An inspiring mentor and leader, dedicated to developing and guiding junior writers
A strategic thinker, who understands the nuances of healthcare messaging and audience engagement
A meticulous editor, ensuring clarity, accuracy, and consistency in all content
A collaborative team player, who enjoys working with designers, strategists, and medical experts to create impactful campaigns
Resilient and adaptable, balancing creativity with the constraints of regulatory compliance
A good human, bringing professionalism, integrity, and enthusiasm to every project

Job Responsibility

Take ownership of brand messaging, leading the development of high-quality, strategic copy across multiple platforms
Write and refine persuasive, compliant content, translating complex scientific data into compelling narratives for HCP and patient audiences
Mentor and develop junior copywriters, providing feedback and training to strengthen their writing and strategic thinking
Collaborate with Art Directors, Strategy, and Medical teams, ensuring messaging and visuals work in harmony to achieve brand goals
Ensure regulatory compliance, navigating medical, legal, and regulatory review processes to deliver clear, accurate, and approvable content
Present and defend creative work to team members, clients, and regulatory reviewers
Contribute to brand strategy and creative ideation, bringing innovative storytelling approaches to campaigns and marketing projects
Stay informed on industry trends and evolving best practices, continuously improving copy effectiveness

What we offer

medical
dental
401(k)
tuition reimbursement
flexible time off

Fulltime

Head of Internal Communications

Are you an expert in Internal Communications with a passion for building relatio...

Location

United Kingdom , Central London

Salary:

60000.00 - 70000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in internal comms roles, preferably within a large business with multiple verticals or business units
Previous people management experience preferred
Strong track-record creating and delivering effective internal comms initiatives within a complex business environment
Track-record in effective issues management, reputation management and senior leader positioning
Experience working with Senior Leaders and communicating at an executive level
Emotionally intelligent and highly collaborative, with a natural ability to build meaningful connections
Strategic communicator with strong influencing skills, resilience, and sound judgement
Passionate, proactive, and dynamic - driven by instinct and energised by opportunity
Believes in the power of collaboration and brings a solutions-focused mindset
Agile thinker who aligns communication strategies with business priorities

Job Responsibility

Build, shape and actively lead the internal comms strategy in close collaboration with the Country Head of Comms, UK & Ireland
Business partner with the UK & Ireland Country Head and Leadership team, empowering them to raise employee engagement and lead our people through change
Provide expert advice and counsel to deliver strategic and business critical communication programmes, ensuring clear alignment to Group Comms priorities and messages
Line-manage an Internal Comms Executive and potentially an External Marketing Exec
Develop and deliver internal comms strategies aligned to our strategic business priorities and transformation needs
Champion our "voice" internally
Provide strategic counsel to the Country Head of Comms, the Country Head of UK & Ireland, and UK & Ireland Leadership team
Develop and activate content on behalf of the Country Head of UK & Ireland
Own all UK & Ireland internal comms channels and content strategy aligned with the global content framework, including the weekly newsletter, intranet and digital screen platforms
Anticipate and resolve internal comms challenges before they happen

What we offer

10% annual bonus
25 days annual leave plus your birthday off
benefits platform with vouchers, discounts, etc.
additional benefits including death in service, critical illness cover, private healthcare, tech voucher scheme, and more

Fulltime

Founding Solutions Engineer

At Delphina, this role sits at the center of growth. You’ll own proof-of-value e...

Location

United States , SF Bay Area

Salary:

Not provided

Delphina

Expiration Date

Until further notice

Requirements

3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support
Adept at programming languages like Python and experience working with data (schemas, joins, basic SQL, data modeling)
Delivered prototypes and POVs of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture
Comfort with ambiguity and ability to thrive in a rapidly evolving environment
Effective writer, presenter, and communicator who can translate business and technical topics to all audiences, including senior leaders
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
High urgency to work at startup speed
Intrinsic desire to always be improving our product and yourself
growth mindset to both stay ahead of the curve and pick up whatever knowledge you're missing to get the job done

Job Responsibility

POV Success: Delivering an exceptional customer experience for prospects and customers, owning POVs end-to-end with urgency and discipline
Discovery: Turn vague customer goals into decision-relevant problems that address business needs and deliver substantial business value
Value Engineering: Quantify business impact and co-build buyer business case
Technical Consulting: Be a credible, trusted advisor for both tech & business buyers, and earn trust with sophisticated analysts and data teams
Expansion: Develop and nurture strong customer relationships, and identify new use cases and value opportunities as we rapidly expand within organizations

What we offer

Generous equity as part of the founding GTM team

Fulltime

Social Media and Associate Storytelling Professional

The Social Media and People Brand Storytelling Professional role brings Marriott...

Location

United States , Bethesda

Salary:

20.86 - 33.99 USD / Hour

Marriott Bonvoy

Expiration Date

March 05, 2026

Requirements

A minimum of three or more years of experience in a social media role
experience in employer brand and/or recruitment marketing strongly preferred
Bachelor’s degree from an accredited university in Business Administration, Communications, Journalism, Marketing, or other relevant fields
Strong creative writer with experience in social media, internal communications, journalism, and marketing
Proven track record consulting with business leaders and designing, developing, and implementing high-impact solutions in large organizations using a variety of delivery methodologies
Proven experience in managing social media channels on behalf of a company/brand including LinkedIn, Instagram, Facebook, Twitter, YouTube, and social media management platforms such as Sprinklr
Ability to translate the Be brand pillars into compelling social-first storytelling that feels human, credible, and grounded in real associate experiences
Social media expert
Proficient with using AI to create content while maintaining authenticity and a consistent brand voice
Expert written and verbal communication skills

Job Responsibility

Activate and Engage Marriott International’s Social Media Channels: Lead the ongoing activation, management, and evolution of Marriott’s Careers and people brand social media channels, including LinkedIn, Instagram, YouTube, Facebook, and X
Own content planning, publishing, and channel optimization to ensure consistent, high-quality storytelling
Ensure social channels reflect the Marriott people brand in a way that feels human, current, and relevant
Content and Storytelling: Oversee the Marriott Careers social media content calendar and daily content development
Develop content that fosters associate pride and engagement, partnering with cross-functional partners to share stories across internal platforms (e.g., intranet, newsletters, digital signage, internal campaigns)
Create and curate social content across formats, including short-form video, visual storytelling, and associate-led stories
Build and scale associate storytelling by enabling employees, leaders, and communities to contribute content in ways that are simple, authentic, and on brand
Campaigns and Engagement: Lead the execution of people brand and recruiting campaigns across internal and external social and digital channels
Partner closely with Global Talent Acquisition to align campaigns and content with priority hiring needs
Manage multiple initiatives at once, ensuring clear timelines, strong creative execution, and follow-through

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

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Staff Experience Designer

This Staff Experience Designer will be focused on innovation, both near-term and...

Location

United States

Salary:

194000.00 - 238000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

Designer/Design Leader with 10+ years of experience
Excellent visual and interaction skills and craft
Defines the design direction and process and can lead others through it
Can accurately scope their work as well as their teammate's
Can effortlessly motivate and drive small to medium teams to transform a product
Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products
Systems-thinker with the ability to think beyond the pixels and design for offline experiences
Experience with making complex information, tools, and services easily digestible for your audience
Strong storytelling, presentation, communication and stakeholder management skills
Experience designing platforms and systems

Job Responsibility

Support and shape the evolution of the Airbnb platform from a design perspective
ensure consistency with, and contribute to, our brand architecture and product architecture
Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services
Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously
Provide indirect leadership and mentorship for a team of designers through the end-to-end interaction and visual design of products and services for a global audience
Anticipate business challenges and independently create product solutions
Indirectly lead the work of a team of talented designers, writers, program managers, researchers, product managers and engineers as the defacto creative director of innovative projects
Build strong relationships with leaders inside and outside of core product teams
strong communication and executive stakeholder management skills
Have a keen understanding of the technological, business and user opportunities and constraints

What we offer

bonus
equity
benefits
Employee Travel Credits

Leader Writer

The Telegraph

Location:
United Kingdom , London

Category:
Media

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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Job Posted:March 04, 2026

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