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As the Lead Workplace Experience Coordinator, you’ll own the daily operations of and elevate the workplace experience at Rapid7’s Boston office headquarters. You’ll not only ensure the office is a place employees and guests love to be, but you’ll also set the standard for operational excellence and partner cross-functionally to drive process improvements. You will operate with autonomy, use data-driven insights to anticipate challenges and design innovative solutions, and help influence how our team’s workplace strategy is executed, all while ensuring timely communications to global Real Estate & Workplace Experience leadership.
Job Responsibility
Office Operations – Oversee day-to-day workplace operations, ensuring the office is running smoothly and efficiently while also setting best practices for other locations
Facilities & Vendor Management – Manage vendor relationships, coordinate repairs & preventive maintenance, and oversee physical security programs while proactively identifying opportunities for cost savings and efficiency improvements
Events & Experiences – Lead the planning and execution of office-wide events, culture initiatives, and executive-level visits, ensuring seamless and memorable experiences
Space & Safety Oversight – Lead office safety, security, emergency preparedness, and space planning initiatives, balancing employee experience with compliance and operational needs
Budget Ownership – Manage and forecast local operational expenditures (OpEx), reporting on spend and identifying opportunities for cost savings
Cross-Functional Partnerships – Collaborate with local leadership, global workplace team, and other functional partners to align team initiatives with broader business needs
Requirements
2-5 years of experience in workplace operations, facilities management, or corporate services, with significant experience managing office environments
Proven ability to lead teams or projects, and provide subject matter expertise
Strong analytical and problem-solving skills
able to interpret workplace data to drive solutions and influence decision-making
Excellent communication skills
able to convey operational information clearly to non-specialist stakeholders, as well as provide efficient and timely updates to REWE leadership
High degree of autonomy and accountability
able to anticipate challenges and act proactively
A collaborative, approachable, player-coach style with a passion for creating exceptional workplace experiences
willing to roll up your sleeves and comfortable working immersed in the day-to-day operations of a fast paced office environment
Nice to have
Experience with workplace technologies (OfficeSpace, Brivo, or similar)
Advanced understanding of building maintenance systems (HVAC, mechanical, life safety)
Strong proficiency with Google Workspace
What we offer
This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible)