Lead User Experience Researcher and Designer

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is seeking a Lead User Experience Researcher and Designer to join the team. The Lead User Experience Researcher and Designer develops and leads enterprise-level strategies to ensure effective, usable, and satisfying user experiences with information technology solutions. This role involves conducting advanced user research, defining usability standards, and overseeing user-centered design processes for complex projects. The position requires diagnosing and resolving highly complex usability issues, refining designs, and recommending improvements to enhance user interaction and satisfaction. A key focus includes designing for Human-AI Interaction, incorporating Explainable AI (XAI) patterns, applying Service Design principles, crafting engaging People Analytics and Conversational AI experiences, and developing personas to optimize employee experiences across HR processes and systems.