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Lead Trainer - Voice and Accent Coach

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Access Healthcare LLC

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Location:
India , Chennai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a dynamic and experienced Lead Trainer – Voice and Accent Coach to join our Learning & Development team. The ideal candidate will bring over 5 years of experience in the BPO industry, with a strong background in language training, voice and accent coaching, and international calling. This role demands a passionate communicator who can lead training batches, coach client partners, and drive performance improvements through effective feedback and learning interventions.

Job Responsibility:

  • Conduct language, voice, and accent training sessions aligned with organizational standards
  • Audit calls and provide structured feedback to improve communication and call handling skills
  • Coach bottom performers and track their progress through customized interventions
  • Design and deliver on-floor coaching and feedback models
  • Create training materials, flyers, and session plans based on call audit insights
  • Support OJT and production ramp-up by monitoring and mentoring learners
  • Maintain detailed records of audits, feedback, coaching, and training sessions
  • Collaborate with operations stakeholders to implement and evaluate training programs
  • Evaluate trainees and report progress to supervisors
  • Interview new hires for language, voice, and accent proficiency

Requirements:

  • Strong command of grammar, pronunciation, vocabulary, and spelling
  • Proficient in feedback mechanisms and coaching methodologies
  • Skilled in creating session plans and training presentations (PPTs)
  • Excellent communication skills – both verbal and written
  • Proficient in MS Office tools
  • Confident in delivering sessions to large audiences
  • Organized, self-motivated, and a team leader
  • Minimum 5 years of experience in international BPO operations
  • At least 3 years of experience in language, voice, and accent training in an international BPO
  • Minimum 2 years of hands-on international calling experience
  • Proven track record of conducting at least 70 training batches
  • Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling
  • Graduate in any discipline

Nice to have:

Certifications in English language teaching (BEC, CELTA, TESOL) are a plus

Additional Information:

Job Posted:
December 14, 2025

Work Type:
On-site work
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