Lead Trade Services Processor

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections
• Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections
• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership
• Prioritize work and provide day-to-day leadership to team
• Identify opportunities for additional product sales through client referrals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers

• 6+ years of Trade Service experience
• Solid knowledge and understanding of international trade operations
• Experience with Trade Service Risk Management
• CDCS (Certified Documentary Credit Specialist) certification preferred
• Strong attention to detail and a high level of accuracy
• Excellent time management and organizational skills
• Ability to work independently and collaboratively within a team setting
• Strong customer service orientation with effective problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Ability to navigate and operate efficiently across multiple computer systems and applications

CDCS (Certified Documentary Credit Specialist) certification

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance
• Critical illness insurance
• Accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement