Lead Trade Services Processor

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
• Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards
• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership
• Prioritize work and provide day-to-day leadership to team
• Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 6+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years in a role with exposure to BSA/AML, Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects
• 1-2 years experience with processing Standby letters of credit
• CDCS (Certified Documentary Credit Specialist) certification
• Certified Anti Money Laundering Specialist (CAMS) or ACAMS Trade Based Money Laundering Certificate
• Knowledge and understanding of risk management in credit, market, or operations
• Knowledge and understanding of global banking: payment products, business trade, structured finance, and credit
• Knowledge and understanding of wholesale lending products such as letters of credit, leases, and traded products
• Knowledge and understanding of technology testing: unit, integration, and system testing
• Possess the written and verbal communication skills to provide clear and concise risk escalations
• Demonstrates the inter-personal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence
• Client service focus with the ability to listen to customer's needs, elicit information, comprehend issues/needs, and recommend solutions
• Outstanding problem-solving skills
• Sound analytical skills
• Experienced time management skills with the ability to meet deadlines
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced deadline driven environment
• Excellent attention to detail and accuracy skills
• Sound organizational, multitasking, and prioritizing skills
• Ability to work independently and in a team environment
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Fast and accurate keying skills

Relocation assistance is not available for this position