Lead Trade Services Processor

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
• Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards
• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership
• Prioritize work and provide day-to-day leadership to team
• Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Responsible for authorization of all Letter of Credit related transactions backed by ABL booked on Lucas and Choice SORs
• Review incoming import letters of credit applications of ABL & Factoring customers, ensuring accuracy , credit criteria is met and adherence to established guidelines
• Verify the authenticity and completeness of letter of credit documents and related information
• Review and prepare documents for new issuances and amendments, process Import LC discrepancy notices, perform reconciliations
• Prepare manual Journal Vouchers for accounting entries as applicable
• Post L/C details in ledger and expiry dates for L/Cs issued in our favor
• Review cash clearing open items and resolution within corporate policy
• Support performance of less experienced staff and overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
• Perform administrative, transactional, operational, or customer support tasks
• Resolve complex client problems and inquiries
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
• Participate in regional or team meetings, and provide guidance and training to less experienced individuals
• Assure compliance with contractual obligations regarding reporting and other aspects
• Ability to process the request within established deadlines as per the procedures and without errors
• Flexibility towards contributing on different processes & assignments
• Collaborate effectively with various teams as required and be an active participant

6+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education