Lead Third Party Engagement Manager, HSBC

HSBC

Location:
Poland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead Third Party Engagement Manager for Global Business Function within Chief Technology Office, Connectivity providing services covering networks, security and contact centre. Responsible for providing oversight, guidance, support and management information to monitor and ensure effective third-party engagement management across Connectivity services globally.

Job Responsibility:

Provide oversight, guidance, support and management information to monitor and ensure effective third-party engagement management across Connectivity services globally
Monitor and report Archer/OneTPM tasks
Liaise with wider Connectivity TPEM's to drive conclusions
Hold vendors to account on risk and performance management
Work collaboratively with GTPM Hub on risk management activities
Provide SME support to Connectivity TPEM's and be the point of escalation
Act as primary point of contact for owned engagements
Hold vendors to account for performance
Initiate and track remediation activities
Review Supplier Performance Dashboard
Drive risk management activities with business Stakeholders
Hold regular meetings with Third Parties to review holistic performance
Support and cooperate with line manager in implementing new solutions
Project manage TPRM and contract related initiatives
Seek improvements and drive initiatives to effectively manage Third Party Risk

Requirements:

TPRM and VRM experience of 4+ years
Experience in managing/assessing risks for Network Infrastructure, MPLS and/or Circuit providers is an asset
Degree level education or equivalent
Business English language with familiarity of legal and tech vocabulary
Familiarity with technology service delivery models and understanding legal agreements interpretation
Strong stakeholder management and communication capabilities
Strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services will be an asset
Effective stakeholder management skills with focus on building long-term relationships
Proven ability to articulate complex and technical issues concisely
Intuitive and able to troubleshoot issues and problems as they occur
Gravitas and ability to interact with senior business management and vendors
Flexible and adaptable to changing activities, schedules and workloads
Respectful of different cultures, and experience of working with colleagues from across the globe

Nice to have:

Experience in managing/assessing risks for Network Infrastructure, MPLS and/or Circuit providers
Direct experience of Telecommunications Services
Experience working with colleagues from across the globe

What we offer:

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery and kindergarten discounts
Language classes
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Additional Information:

Job Posted:
November 06, 2025

Expiration:
January 30, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Third Party Engagement Manager