Lead Third Party Engagement Manager, HSBC

HSBC

Location:
Poland, Krakow

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition. IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, Data Centres, Voice and Data networks, Cloud & External Infrastructure services, ATMs, Desktops and other devices.

Job Responsibility:

Provide oversight, guidance, support and management information to monitor and ensure effective third-party engagement management across Connectivity services globally
Monitor and report Archer/OneTPM tasks
Liaise with wider Connectivity TPEM’s to drive conclusions
Hold vendors to account on risk and performance management
Work collaboratively with GTPM Hub on risk management activities and evidence risk acceptance in Archer
Provide SME support to Connectivity TPEM’s and be the point of escalation
Act as the primary point of contact for owned engagements and interact directly with the third party in relation to service(s) received
Hold vendors to account for performance
Initiate and track remediation activities and ensure they are completed in a timely manner by third parties
Review Supplier Performance Dashboard
Obtain oversight of aggregated Supplier Risks and Performance RAG status and share with key stakeholders
Drive risk management activities with business stakeholders
Escalate to appropriate Risk Governance forum the long-standing and overdue issues for critical engagements
Hold regular meetings with Third Parties to review holistic performance
Participate in developing a plan to improve service provision and create opportunities for growth
Support and cooperate with line manager in implementing new solutions
Project manage TPRM and contract related initiatives
Seek improvements and drive initiatives to effectively manage Third Party Risk in CTO, Connectivity

Requirements:

TPRM and VRM experience of 4+ years
Experience in managing/assessing risks for Network Infrastructure, MPLS and/or Circuit providers
Degree level education or equivalent
Business English language with familiarity of legal and tech vocabulary
Familiarity with technology service delivery models and understanding legal agreements interpretation
Strong stakeholder management and communication capabilities, strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services
Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.)
Proven ability to articulate complex and technical issues concisely, suitable for all levels
Intuitive and able to troubleshoot issues and problems as they occur, being the driving force of solutions
Flexible and adaptable to changing activities, schedules and workloads
Respectful of different cultures, and experience of working with colleagues from across the globe as part of a global team

Nice to have:

Experience in managing/assessing risks for Network Infrastructure, MPLS and/or Circuit providers
Direct experience of Telecommunications Services

What we offer:

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery and kindergarten discounts
Language classes
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Additional Information:

Job Posted:
October 31, 2025

Expiration:
January 30, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Third Party Engagement Manager