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Lead Third Party Engagement Manager

https://www.hsbc.com Logo

HSBC

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Location:
Poland, Krakow

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition. IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, Data Centres, Voice and Data networks, Cloud & External Infrastructure services, ATMs, Desktops and other devices.

Job Responsibility:

  • Provide oversight, guidance, support and management information to monitor and ensure effective third-party engagement management across Connectivity services globally
  • Monitor and report Archer/OneTPM tasks
  • Liaise with wider Connectivity TPEM’s to drive conclusions
  • Hold vendors to account on risk and performance management
  • Work collaboratively with GTPM Hub on risk management activities and evidence risk acceptance in Archer
  • Provide SME support to Connectivity TPEM’s and be the point of escalation
  • Act as the primary point of contact for owned engagements and interact directly with the third party in relation to service(s) received
  • Hold vendors to account for performance
  • Initiate and track remediation activities and ensure they are completed in a timely manner by third parties
  • Review Supplier Performance Dashboard
  • Obtain oversight of aggregated Supplier Risks and Performance RAG status and share with key stakeholders
  • Drive risk management activities with business stakeholders
  • Escalate to appropriate Risk Governance forum the long-standing and overdue issues for critical engagements
  • Hold regular meetings with Third Parties to review holistic performance
  • Participate in developing a plan to improve service provision and create opportunities for growth
  • Support and cooperate with line manager in implementing new solutions
  • Project manage TPRM and contract related initiatives
  • Seek improvements and drive initiatives to effectively manage Third Party Risk in CTO, Connectivity

Requirements:

  • TPRM and VRM experience of 4+ years
  • Experience in managing/assessing risks for Network Infrastructure, MPLS and/or Circuit providers
  • Degree level education or equivalent
  • Business English language with familiarity of legal and tech vocabulary
  • Familiarity with technology service delivery models and understanding legal agreements interpretation
  • Strong stakeholder management and communication capabilities, strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services
  • Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.)
  • Proven ability to articulate complex and technical issues concisely, suitable for all levels
  • Intuitive and able to troubleshoot issues and problems as they occur, being the driving force of solutions
  • Flexible and adaptable to changing activities, schedules and workloads
  • Respectful of different cultures, and experience of working with colleagues from across the globe as part of a global team

Nice to have:

  • Experience in managing/assessing risks for Network Infrastructure, MPLS and/or Circuit providers
  • Direct experience of Telecommunications Services
What we offer:
  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery and kindergarten discounts
  • Language classes
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

Additional Information:

Job Posted:
October 31, 2025

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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