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Baptist Health Logo Baptist Health · Customer Service

Lead Telecomm Operator, PBX Services

United States, Miami Employment contract 16.00 - 18.84 USD / Hour · Job Posted June 02, 2026
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Job Description

The Lead Operator will operate efficiently and train other operators on the Hospital switchboard. Ability to operate multiple-position telephone switchboard to relay incoming, outgoing, and interoffice calls. Performs miscellaneous hospital Telecommunications and clerical duties. Monitors all hospital alarms, performs code paging, and also provides callers with patient information. Assumes the duties of the Consumer Access Operator Supervisor in their absence. Consistently delivers exceptional service to patients, guests, and fellow co-workers.

Job Responsibility

  • Operate efficiently and train other operators on the Hospital switchboard
  • Ability to operate multiple-position telephone switchboard to relay incoming, outgoing, and interoffice calls
  • Performs miscellaneous hospital Telecommunications and clerical duties
  • Monitors all hospital alarms, performs code paging, and also provides callers with patient information
  • Assumes the duties of the Consumer Access Operator Supervisor in their absence
  • Consistently delivers exceptional service to patients, guests, and fellow co-workers

Requirements

  • High School Diploma, Certificate of attendance, GED, or Experience
  • Minimum of 2 years customer service experience
  • Excellent communication and computer skills with knowledge of office practice and use of standard office equipment
  • Must be able to manage multiple tasks requiring immediate attention
  • Must be able to work in a high energy, fast paced environment
  • Ability to work well under pressure

Nice to have

Associate degree

What we offer

  • Career growth and development opportunities
  • Comprehensive health and wellness resources
  • Wellness program that can help employees eliminate their medical plan deductible
  • Tuition reimbursement
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