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Lead Technology Operations Analyst

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
Philippines , Cebu City

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Guide complex technology projects with broad impact for the business
  • Act as key participant in the plan development for Technology Operations
  • Analyze complex technical operations challenges which require in-depth evaluation
  • Conduct research and create reports and presentations on findings
  • Lead the development of process and operational improvements
  • Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
  • Ensure quality and security of the solutions and address remediation's as needed
  • Champion continuous improvement, including devising new strategies and new opportunities
  • Set performance standards for the team and ensure operations achieve or exceed performance metrics
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
  • re-engineering and driving continual service improvement
  • Make decisions based on the understanding of the requirements that influence projects
  • Lead teams to meet deadlines and drive new initiatives
  • Review, approve, and implement recommended changes to plans
  • Collaborate and consult with employees to resolve initiatives and achieve technology directives
  • Act as a mentor for individuals

Requirements:

  • 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Infrastructure Knowledge: BTS readiness, rack & stack, tech refresh coordination
  • Windows Administration: Windows 10 / 11 enterprise support and troubleshooting, AD,GPO
  • Change & Release Management: Change governance, closure compliance
  • macOS enterprise support
  • Automation / AI :Scripting / Power Automate
  • Network/server depth :Firewall / proxy awareness
  • Windows 365 admin exposure
  • VPN fundamentals
  • Service Now
  • PowerShell basics (user admin, checks, automation support)
  • Project Management
  • Vendor Management

Nice to have:

  • Infrastructure Knowledge: BTS readiness, rack & stack, tech refresh coordination
  • Windows Administration: Windows 10 / 11 enterprise support and troubleshooting, AD,GPO
  • Change & Release Management: Change governance, closure compliance
  • macOS enterprise support
  • Automation / AI :Scripting / Power Automate
  • Network/server depth :Firewall / proxy awareness
  • Windows 365 admin exposure
  • VPN fundamentals
  • Service Now
  • PowerShell basics (user admin, checks, automation support)
  • Project Management
  • Vendor Management

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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