Lead Technology Business Systems Consultant Job at Wells Fargo (Bengaluru)

Job Description

Wells Fargo is seeking a Lead Technology Business Systems Consultant in Lending Solutions Group as part of Commercial Banking. As a member of the Production Support team, he/she will provide Tier3 production support to Loan IQ users and downstream consumers of Loan IQ data. This team Member will be a member of The Loan IQ production support team ("Production support"), within Commercial Banking. The Production Support team provides front line business application support to the Loan IQ user community by researching and responding to requests related to Loan IQ and associated processes and reporting. Production support serves as the liaison between the end users and technology and is responsible for ownership of each request throughout the lifecycle of the request.

Job Responsibility

Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as a key participant in providing strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
Ensure communication and information flow between business and technology teams
Provide Loan IQ production support, partnering with operations users, technology teams, and vendors to investigate and resolve issues
Act as a primary point of contact for complex production incidents, including root‑cause analysis and coordination of fixes
Support testing activities for vendor upgrades, enhancements, data fixes, and production deployments
Assist in identifying process improvements and operational efficiencies within production support workflows
Coordinate with business and technology partners to ensure timely communication and resolution of issues
Support documentation of system behaviors, operational procedures, and knowledge articles
Provide guidance and mentoring to less experienced team members
Review and analyze complex product lines, services, and data flows to ensure stability and accuracy

Requirements

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of overall Business Systems / Technology experience, with deep specialization in Loan IQ and Commercial Lending platforms, demonstrated through production support, analysis, testing, or implementation roles
Significant hands‑on experience (4–8+ years) supporting Loan IQ operations, including production support, issue analysis, testing, and commercial lending workflows
Demonstrated experience supporting commercial lending platforms, preferably Loan IQ, in production support, analysis, testing, or implementation roles
Strong understanding of commercial lending and Loan Accounting processes, including syndications, loan trading, origination, and servicing activities
Proven SQL skills, including the ability to analyze data and develop or interpret complex queries for investigation and resolution of production issues
Experience acting as a liaison between business, operations, technology, and application vendors to troubleshoot and resolve production issues
Experience coordinating requirements, testing, and implementation for medium to large‑scale enterprise initiatives with multiple dependencies
Hands‑on experience working in Agile delivery environments, including backlog refinement, sprint ceremonies, and defect management
Familiarity with testing and defect tracking tools such as ALM and JIRA
Exposure to Loan IQ APIs and downstream data consumers is preferred
Demonstrated experience with vendor upgrades, enhancements, data fixes, and production releases
Strong analytical and problem‑solving skills with high attention to detail and accuracy
Excellent communication and customer service skills, with the ability to explain complex issues to both technical and non‑technical stakeholders
Proficiency with Microsoft Office tools including Excel, Word, PowerPoint, and Visio
Experience tracking milestones, key deliverables, and operational metrics

Nice to have

Exposure to Loan IQ APIs and downstream data consumers is preferred
Understanding and Application of AI Tools: Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining appropriate human oversight
Critical Thinking: Ability to interpret AI‑generated outputs, validate insights, and apply sound judgment in business and risk decisions
Responsible AI Use: Awareness of ethical considerations, data privacy, security, and regulatory compliance when using AI‑enabled solutions
Adaptability and Continuous Learning: Commitment to continuous learning and staying current with emerging technologies and AI capabilities

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