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Wells Fargo Logo Wells Fargo · IT - Software Development

Lead Technology Business Systems Consultant

United States, San Francisco Employment contract 119000.00 - 224000.00 USD / Year · Job Posted June 16, 2026
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Job Description

Wells Fargo is seeking a Lead Technology Business Systems Consultant in our Branch Systems and Transformation Technology as part of Consumer Technology. The Lead Technology Business Systems Consultant serves as a critical liaison between technical operations and business leadership, leveraging over 3+ years of experience delivering executive-level reporting. This role requires the ability to synthesize complex technical incident data, system trends, and platform performance metrics into clear, concise, and actionable insights that inform strategic decision-making. By translating detailed operational and system-level information into business-relevant narratives, the consultant ensures leadership maintains visibility into system health, risk areas, and performance improvement opportunities. This role supports a highly visible branch product that is critical to generating account openings, customer leads, and appointment scheduling, requiring a strong focus on stability, performance, and customer experience. Additionally, this position plays a key role in driving continuous improvement by identifying patterns across incidents and platform behaviors, enabling proactive enhancements and more resilient, customer-focused branch technology solutions.

Job Responsibility

  • Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
  • Act as a key participant in providing strategic business solutions to companywide technology initiatives
  • Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
  • Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
  • Lead project or systems documentation, and monitor and manage project schedules and deliverables
  • Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
  • Ensure communication and information flow between business and technology teams

Requirements

  • 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years managing real-time incident communications, translating technical issues across application, infrastructure, and cloud environments into clear updates for executives and cross-functional stakeholders
  • 4+ years driving operational readiness and service transitions, including technical validation of runbooks, access models, system dependencies, and automation across platforms to support 24/7 Mission Control operations
  • 4+ years producing operational metrics and reporting, analyzing incidents, changes, problems, and platform performance data to provide data-driven recommendations for continuous improvement
  • 3+ years leading Major Incident Management (MIM) processes with a strong technical understanding of enterprise platforms (cloud, APIs, distributed systems) to coordinate troubleshooting and drive end-to-end incident and problem resolution within SLA targets

Nice to have

  • 3+ years advancing observability and release governance, with technical expertise in monitoring tools, synthetic testing, and system instrumentation, serving as a tollgate reviewer for architecture diagrams, runbooks, and production readiness
  • 4+ years supporting resilience and BCP planning, applying technical knowledge of system recovery, cross-platform dependencies, and SLA/SLO frameworks to ensure alignment and reliability across applications and infrastructure
  • 5+ years performing Root Cause Analysis (RCA) using methodologies such as 5 Whys, leveraging hands-on knowledge of application architectures, system integrations, and infrastructure layers to identify root causes and ensure 100% RCA and PTASK completion
  • 3+ years delivering executive-level reporting, synthesizing technical incident data, system trends, and platform performance insights into concise, actionable summaries for leadership

What we offer

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
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