Lead Technology Business Systems Consultant

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Manage and implement integrations to enterprise applications using REST API's
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams
• Implementing and Administering Business Routing Rules on CCaaS Cloud Platform
• Lead Technical Problem-solving and troubleshooting Routing and Configurations
• Troubleshooting, Managing and optimization of call routing logic
• Scripting Proficiency in VCC/Studio and administration of Admin Console

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience designing, building, and implementing routing solutions for large scale contact centers
• Experience in Five9 Cloud Contact center platform using configurations-based UI toolsets to create customer routing experiences
• Experience working in a Financial Institution setting with complex business units and priorities
• Experience in Contact Center Routing, CCaaS Routing Platform & Contact center KPI's
• Familiarity with IVR, CRM, Softphone and Business Rule Segmentation
• Knowledge of Cloud Change management and Change control processes

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement