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Wells Fargo is seeking a Lead Technology Business Systems Consultant in technology as part of the Wealth & Investment Management Technology team. This role leads complex, enterprise-wide initiatives by partnering closely with business and technology teams to deliver strategic, scalable technology solutions that address highly complex business needs.
Job Responsibility
Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as a key participant in providing strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
Ensure communication and information flow between business and technology teams
Lead major incident command center operations for major impact and high urgency issues events
Direct structured incident bridge calls
Translate complex technical issues into clear, business-focused communications and executive updates
Capture real-time actions and decisions to drive resolution
Lead post-incident reviews
Requirements
5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education
5+ years of experience with ITIL Incident Management and Problem Management frameworks
3+ years of hands on experience with ITSM, monitoring, and operational tools such as ServiceNow, Splunk, Grafana, Dynatrace, AppDynamics, Jira, Everbridge, Power BI/Tableau
1+ years of experience using AI tools such as Copilot or similar to improve operational efficiency, including summarizing complex information, generating business communication, extracting key actions and decisions, and ensuring responsible usage with validation, accuracy, and data sensitivity controls
Nice to have
Experience operating within a centralized technology command center or major incident management function
Strong ability to translate customer impact into measurable business outcomes (clients affected, revenue impact, regulatory exposure)
Experience in financial services or other highly regulated environments
Familiarity with enterprise incident communication frameworks, templates, and governance models
Strong analytical skills to identify trends, risks, and systemic issues across incidents
Experience collaborating with global teams across multiple time zones
Proven experience leading large-scale, high-pressure incident bridges involving multiple teams and stakeholders
Demonstrated ability to communicate complex technical situations in clear, concise business terms, including executive-level reporting
Experience driving root cause analysis and ensuring execution of corrective and preventative actions
Strong organizational navigation skills with the ability to influence teams across multiple functions without direct authority
What we offer
competitive salary
robust benefits package
programs to support work-life balance and well-being