Lead Technology Business Systems Consultant, Wells Fargo

Wells Fargo

Location:
United States, San Leandro ▼
Charlotte

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed. Within EFT, we are seeking a Lead Business Systems Consultant. This position manages and supports the operational execution of controls across 4 sub asset classes: desktop, mobile, print and video conferencing. This role is essential to drive consistency, reduce risk, and improve operational efficiency by implementing and maintaining configuration baselines, support of patch and lifecycle of products aligned with enterprise standards and policy.

Job Responsibility:

Creating remediation plans for identified patch, configuration and vendor end of life drift and documenting root causes
Remediating drift in accordance with established service level agreements and reporting outcomes to the asset class or product owner
Escalating issues related to missing patch and configuration baselines or drift scanning rules to the appropriate asset class or product owner
Deploying configuration baselines using documented procedures
Verifying that changes to configuration baselines and drift scanning rules are properly documented and approved
Executing compliance checks after new deployments and upgrades to ensure no new drift is introduced during installation
Removing product instances before a configuration baseline is retired
Inactivating and archiving configuration baselines in alignment with the lifecycle status of products in the Technology Standards Center
Deploying products in compliance with lifecycle statuses defined in the Technology Standards
Builds and sustains a strong risk culture that identifies and provides oversight and escalation of existing and emerging compliance and operational risk issues

Requirements:

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Deep knowledge of industry standards and best practices around configuration and patch processes
Strong experience in data automation along with advanced excel and report generation skills
Risk management experience with demonstrated leadership skills and ability to drive improvements
Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results
Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders across various levels within the organization
Experience working in a matrixed environment and the ability to effectively manage and build relationships
Demonstrated ability to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently when necessary
Strong listening and communications skills (both written and oral) with the ability to convey complex information and ideas, including complex data sets, both simply and clearly
Leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes
Strong Microsoft Power Point experience, including visual storytelling
ServiceNow, ITIL, ServiceDesk principles knowledge and experience
Prior experience and track record working on large scale, operationally intense operational transformation initiatives across a wide range of functions, including operations and technology
Strong understanding of Agile and product management
Hands-on experience with generative AI, intelligent agent frameworks, and automation tools
Familiarity with AI, automation, and emerging technology trends
Demonstrated ability to deliver high quality output from self and team
BS/BA degree or higher

Nice to have:

Deep knowledge of industry standards and best practices around configuration and patch processes
Strong experience in data automation along with advanced excel and report generation skills
Risk management experience with demonstrated leadership skills and ability to drive improvements
Strong Microsoft Power Point experience, including visual storytelling
ServiceNow, ITIL, ServiceDesk principles knowledge and experience
Prior experience and track record working on large scale, operationally intense operational transformation initiatives across a wide range of functions, including operations and technology
Strong understanding of Agile and product management
Hands-on experience with generative AI, intelligent agent frameworks, and automation tools
Familiarity with AI, automation, and emerging technology trends

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead Technology Business Systems Consultant