Lead Technician

• Responsible for all job duties associated with the screening, processing, and sample collection for new and repeat donors, as well as center leadership and training
• Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas
• Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback
• Provide leadership and training assistance in support of center management and supervisory team, including oversight of operational flow
• Perform all non-core area tasks, and those limited to Lead Technician and above
• Respond and analyze HB detect alarms associated with Aurora machines and/or RBC spills associated with the PCS2 machines
• Perform change of lot number for soft goods
• Perform quarterly and annual tube sealer maintenance
• Supports the center management team in identifying operational opportunities for continuous improvement
• Maintain general cleanliness of work area and assist other work areas as needed
• Committed to meet customer service expectations
• Greet donors as they enter and exit the donor floor
• Answer phones within reasonable timeframe
• Maintain orderly filing system, purging records as needed
• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience

• High School Diploma or equivalent required
• Experience in a laboratory, hospital, or other regulated environment is a plus
• Demonstrated leadership and technical expertise
• Full certification in Medical History, Phlebotomy, and Sample Processing
• Minimum of one-year experience with BioLife
• Ability to read and follow Standard Operating Procedures (SOPs)
• Good verbal communication and customer service skills
• Ability to multi-task and work as a team player
• Attention to detail and ability to work independently
• Effective coaching and counseling skills
• Production environment requiring the ability to walk and stand for the entire work shift
• Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds
• Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance
• Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear

Experience in a laboratory, hospital, or other regulated environment is a plus

• Medical, dental, vision insurance
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Tuition reimbursement program
• Paid volunteer time off
• Company holidays
• Well-being benefits
• Up to 80 hours of sick time per calendar year
• Up to 120 hours of paid vacation accrual for new hires
• Short-term incentives
• Work-life balance
• Regular hours
• Maternity, Paternity & Bonding Leave
• Life and Disability Insurance