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IT Content Management is a collaborative group of writers and creatives embedded within Raymond James Technology. We focus on translating complex concepts into clear, user-friendly content that empowers financial advisors and their teams. Our approach is modern and dynamic, prioritizing clarity, accessibility and engaging formats that resonate in today’s digital landscape and meet the needs of busy, often non-technical audiences. This role is ideal for someone who combines strong technical writing skills with exceptional editorial judgment, enjoys problem-solving and values collaboration. If you excel at making technical concepts clear, are passionate about language and are eager to present technology in a way that feels current and intuitive, this role is for you. The Lead Technical Writer is a senior-level contributor responsible for creating clear, accurate, and user-friendly documentation that supports technology initiatives for a primarily financial advisor audience. This role combines hands-on writing and editing with lead responsibilities, including guiding fellow writers and shaping documentation standards and best practices. The ideal candidate is detail-oriented, highly collaborative, and skilled at translating technical concepts into language that is accessible and actionable for non-technical users.
Job Responsibility:
Research, write, and edit end-user documentation, including user guides, FAQs, release notes, and in-app help for proprietary applications
Oversee documentation deliverables across several product releases with varying timelines and priorities
Translate complex technical concepts into clear, concise language tailored for financial advisors and other non-technical users
Collaborate with subject matter experts and product managers to gather and validate technical information
Develop documentation approaches that align with advisor workflows, ensuring content supports real-world use cases
Provide regular updates on documentation progress to product managers and leadership
Provide feedback and guidance to fellow writers on tools, standards, and writing best practices
Review and edit content for clarity, accuracy, and compliance with editorial standards
Help define documentation structure, tone, and style guidelines for consistency across all deliverables
Maintain and update documentation templates and ensure proper use of authoring tools
Ensure documentation adheres to regulatory, accessibility, and security standards where applicable
Identify gaps in existing documentation and propose enhancements to improve user experience
Contribute to improving documentation workflows and tools as needed
Requirements:
Bachelor’s degree in English, Technical Writing, Journalism, or related field
Three (3) to five (5) years of technical writing experience