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Lead Technical Program Manager, Trust & Safety

United States, San Francisco 180800.00 - 226000.00 USD / Year · Job Posted April 05, 2026
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Job Description

Scale is at the frontier of GenAI and human-AI collaboration. The Gen AI Ops Trust and Safety team is focused on safeguarding human authenticity and genuineness in AI training. We are looking for a highly analytical Technical Program Manager (TPM) who leans heavily into fraud analytics and data-driven strategy to protect our ecosystem. This isn't a project management role. You will act as the lead investigative analyst and program owner for our fraud defense portfolio. Your day-to-day will involve diving deep into complex datasets to uncover hidden fraud vectors, and then translating those analytical insights into scalable rules, policies, and operational programs. By utilizing AI coding tools at high velocity, you will build out analytics pipelines, dashboards, and detection logic to shift Trust and Safety from a reactive function to a strategic one that balances safety and growth.

Job Responsibility

  • Analyze large, messy behavioral events to identify ambiguous and constantly evolving fraud patterns across the contributor lifecycle
  • Translate your analytical findings into actionable detection logic
  • Establish robust KPIs, build tracking dashboards, and define offline evaluation frameworks
  • Act as the connective tissue between data, operations, and engineering
  • Leverage AI-assisted IDEs daily to rapidly write complex SQL queries, automate data pulls, and streamline your analytical workflows
  • Connect signals, data, and operations to see the full picture

Requirements

  • 5-8 years of experience in risk strategy and fraud analytics
  • Expert proficiency in SQL skills
  • Execution-driven mindset focused on delivering measurable results
  • Strong proficiency with AI coding assistants to accelerate data exploration and query writing
  • Deep understanding of how to balance aggressive fraud detection with marketplace growth

Nice to have

  • Solid Python skills (e.g., Pandas, NumPy) for advanced data manipulation and scripting
  • Experience working in marketplace or gig-economy platforms

What we offer

  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • A learning and development stipend
  • Generous PTO

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